Estu Prihatiningsih
Operation Supervisor
Yogyakarta
Summary
Dynamic Operations Supervisor with a proven track record at EGC Medical Book Publisher, excelling in optimizing workflows and enhancing team productivity. Skilled in operations management and performance monitoring, I effectively aligned operational capabilities with customer expectations, significantly boosting client satisfaction while ensuring compliance with industry regulations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Supervisor
EGC Medical Book Publisher
01.2022 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Collaborated with sales team to align operational capabilities with customer expectations, boosting client satisfaction.
Operations Manager
PT Radana Bhaskara Finance Tbk
06.2015 - 12.2020
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Reported issues to higher management with great detail.
Education
Bachelor of Science - Economics
Atma Jaya University Yogyakarta
Yogyakarta, Indonesia 04.2001 -
Skills
Operations management
Customer relations
Performance monitoring
Staff supervision
Handling complaints
Time management abilities
Analytical skills
Certification
Supervisor Development Program
Timeline
Operations Supervisor
EGC Medical Book Publisher
01.2022 - Current
Supervisor Development Program
03-2016
Operations Manager
PT Radana Bhaskara Finance Tbk
06.2015 - 12.2020
Bachelor of Science - Economics
Atma Jaya University Yogyakarta
04.2001 -
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