Esya Putri Zahinka Nassir
Head Assistant
Bali
Summary
Customer-focused and highly motivated professional with experience as a Head Assistant in the restaurant industry, delivering exceptional service in fast-paced environments. Demonstrates strong communication, teamwork, and leadership skills, with the ability to manage responsibilities efficiently and maintain professionalism under pressure. Experienced in supporting daily operations, assisting diverse customers, and ensuring service excellence. Committed to providing outstanding customer experiences and bringing a high level of dedication, adaptability, and professionalism to a Flight Attendant role.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Head Assistant
Merlins Magic Restaurant
03.2023 - Current
- Executive & Owner Support
- Provided direct operational and administrative support to business owners, handling both strategic business initiatives and confidential personal matters.
- Maintained strict confidentiality, discretion, and professional communication standards.
- General Operational Support
- Supported daily operations across restaurant, shop, events, and accommodation units.
- Acted as liaison between owners, staff, suppliers, and external collaborators.
- Financial & Payment Authorization Support
- Authorized supplier and collaborator payments using secure company banking token systems, in alignment with approved budgets and management instructions.
- Reviewed, verified, and signed off on daily sales reports before accountant bank deposits.
- Helped ensure financial accuracy and compliance with internal procedures.
- Inventory Management
- Conducted monthly inventory audits for retail shop operations to ensure stock accuracy and loss prevention.
- Prepared and processed monthly consignment payment reports for shop creators.
- Maintained detailed inventory records and submitted performance and stock reports to management.
- Identified stock discrepancies and supported inventory control improvements.
- Shop Operations
- Delivered high-quality customer service and supported daily sales activities.
- Promoted brand storytelling and enhanced customer engagement with Merlin’s products and immersive experience.
- Assisted in visual merchandising and shop presentation standards.
- Procurement & Sourcing
- Identified and sourced suitable accessories, materials, and operational supplies for restaurant, retail, and affiliated brand spaces.
- Managed online procurement for operational, decorative, and branded items, ensuring alignment with budget and brand standards.
- Coordinated with suppliers to maintain quality, cost efficiency, and timely delivery.
- Supported purchasing decisions to enhance brand identity and guest experience.
- Modelling & Promotional Participation
- Represented the brand in monthly photoshoots, marketing campaigns, and promotional events.
- Participated in creative content production for branding and social media marketing initiatives.
- Supported brand storytelling through visual and experiential engagement.
Education
High School Diploma -
SMK Dharma Paramitha
Jakarta, Indonesia 04.2001 -
Skills
Strong organizational and multitasking skills
High level of discretion, trustworthiness, and integrity
Positive attitude and friendly personality
Graceful Presence, Excellent communication and coordination abilities
Problem Solving mindset with attention to detail
Ability to work independently and take initiative
Excellent customer service and guest satisfaction
Maintaining service quality and professionalism at all times
Teamwork and collaboration
Active listening skills
Flexibility and adaptability
Handling customer complaints
Providing excellent service
Ability to work in fast-paced environments
Timeline
Head Assistant
Merlins Magic Restaurant
03.2023 - Current
High School Diploma -
SMK Dharma Paramitha
04.2001 -