Ethan De La Cruz
Twin Falls
Summary
Dynamic professional with a strong background in business leadership and performance evaluation. Skilled in training and mentoring staff to deliver exceptional customer service and drive operational success.
Overview
8
8
years of professional experience
Work History
Manager in Charge
Anchor Bistro And Bar
Twin Falls, ID
06.2018 - Current
- Supervised daily operations to ensure compliance with health and safety regulations.
- Trained and mentored staff on customer service best practices and menu knowledge.
- Developed and implemented operational strategies to enhance guest experience and efficiency.
- Managed inventory levels, optimizing ordering processes to reduce waste and costs.
- Collaborated with kitchen staff to streamline food preparation procedures, improving service speed.
- Oversaw financial transactions, ensuring accuracy in cash handling and reporting processes.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
- Delivered consistent results by setting clear expectations for team members, regularly reviewing performance metrics, and providing the necessary support to ensure goals were met or exceeded.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
Education
High School Diploma -
Magic Valley High School
Twin Falls, ID05.2018
Skills
- Customer relations
- Staff development
- Compliance monitoring
- Documentation and reporting
- Organizational improvement
- Performance evaluation and monitoring
- Delegating work
- Inventory management
- Staff training
- Scheduling Adjustments
- Staff management
- Goal setting
- Conflict resolution
- Analytical thinking
- Interpersonal skills
- Self motivation
- Task prioritization
- Attention to detail
- Multitasking Abilities
- Reliability
Timeline
Manager in Charge
Anchor Bistro And Bar
06.2018 - Current
High School Diploma -
Magic Valley High School