Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ethan Hickey

Meridian

Summary

Dynamic professional with a robust background in management, communication, and leadership, poised to deliver exceptional results in any organizational setting. Proven ability to navigate diverse employee dynamics while ensuring client satisfaction through effective team collaboration and strategic planning. Experience includes opening and operating a new store, demonstrating adaptability and reliability in fulfilling multiple roles and responsibilities. Committed to fostering a positive work environment that enhances team performance and drives organizational success through strong motivational skills and conflict resolution expertise.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Account Manager

Paylocity
01.2025 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
  • Streamlined account management processes, reducing response times and improving client service quality.
  • Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
  • Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Computer Advisor

Best Buy
02.2024 - 10.2024
  • As a Computer Specialist I contacted guests as they entered my department, to help solve any computer problems they were having, such as troubleshooting or asking discovery questions to solve the problems. Which either led to getting them a new product in store or figuring out a way to solve the problem they were having.
  • While working at Best Buy I have been a VPL for Dell (Alienware) as well as a certified Apple vendor. I have taken many courses to learn the ins and outs of all Apple and Windows products, being able to speak about them in depth and diagnose/troubleshoot both companies systems as well as discover which option is best for the customer.
  • I have led Best Buys marketplace in revenue for the past 8 months, and been a part of their leadership team to help coach and train new individuals who have joined our team.

Manager

Goodwood BBQ
03.2022 - 11.2023
  • Manager in charge of the bar, this includes making sure it is being properly cleaned and maintained.
  • I oversaw what liquor, wine and beer we sold within the bar and added seasonal changes to the menu.
  • I was given a budget every month to make sure that any changes necessary to the bar such as newly added liquor, wine, beers, glassware or bar equipment stayed within that budget.
  • I was also in charge of the host, bussers, and servers to make sure that they were all hitting set standards by the company and to ensure each employee had a path of ongoing development.
  • As a manager I was tasked in creating a positive and upbeat environment for the employees to inspire teamwork and willingness to give their best effort within every shift.
  • I handled all guest complaints to ensure the quality of the experience at the restaurant so that every guest always left feeling taken care of.
  • I overlooked all food items sold to ensure quality of product.
  • I was also tasked with following up with employees and having daily sit downs to lay a clear path of improvements and positive reinforcement.

Server and Bartender

Goodwood BBQ
03.2020 - 03.2022
  • As a server and bartender at Goodwood I was in charge of providing excellent customer service to ensure all standards were being met.
  • I was to guide the guest through our menu on how food items were prepared and cooked, we were required to memorize the menu to ensure proper scripting for all ingredients within the menu.
  • As a server we were tasked with how to handle take out orders and to guide guests through catering options as well.
  • As a Bartender I was in charge of making quality cocktails and having a variety of knowledge to accommodate whatever drinks the guest needed, and to make them in a fast fashion.
  • We had a signature cocktail list of drinks that was required to be memorized for scripting and upselling.

To-go Specialist

Goodwood BBQ
03.2020 - 03.2022
  • As a To go specialist for Goodwood I had to multitask multiple orders, I had as many as 10-80 plus orders a day handling up to 5-10 at a time.
  • I was to walk the guests over the phone on how to order and give them my calculations on how much product to sell them to the amount of people they were trying to feed.
  • I would fulfill orders for up to 80 people in one order.
  • I guided them on pricing per pound and helped with price per head.
  • When they came to pick up the food, I walked them through their entire order to make sure they were satisfied with the quality and quantity of their order.

Expo

Goodwood BBQ
01.2019 - 03.2020
  • As an expo I was in charge of sending out quality food and making sure every plate had what was required on the ticket and making sure it was looking neat and presentable, while making sure we were selling food at a fast pace.
  • I was tasked with communicating between servers, managers and line cooks to ensure correct standards were being met between both front of house and back of house.
  • I was the last set of eyes before sending out any food to ensure every plate was going out with perfection.

Busser

Goodwood BBQ
07.2017 - 01.2019
  • As a Busser I was tasked with cleaning and setting up tables in a fast and stealth like fashion, it was a very fast environment always on my feet, moving with a sense of urgency to ensure all tables were getting cleaned in a timely manner.
  • I also handled janitorial duties such as changing lights, cleaning messes made by guests or employees as well as helping maintain a clean interior and exterior environment.

Education

High School Diploma -

Centennial High School
Las Cruces, New Mexico
05.2019

Skills

  • Account management
  • Excellent customer service
  • Microsoft office certified
  • Verbal and written communication
  • Quick and fast learner
  • Works well under pressure
  • Quick decision making
  • Teamwork and collaboration
  • Well organized
  • Client relations
  • Team leader
  • Multitasker
  • Goals and performance
  • Troubleshooting
  • Project management

Certification

  • Microsoft Office, Best Buy - 2024

Timeline

Account Manager

Paylocity
01.2025 - Current

Computer Advisor

Best Buy
02.2024 - 10.2024

Manager

Goodwood BBQ
03.2022 - 11.2023

Server and Bartender

Goodwood BBQ
03.2020 - 03.2022

To-go Specialist

Goodwood BBQ
03.2020 - 03.2022

Expo

Goodwood BBQ
01.2019 - 03.2020

Busser

Goodwood BBQ
07.2017 - 01.2019

High School Diploma -

Centennial High School

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Ethan Hickey