Evita Sukmawati
Process Development & Customer Relation
Jakarta
Summary
Experienced as Operation Development with over 12 years of experience at the best company in Financial Services Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Service Development Head
Astra Credit Companies
Jakarta
02.2012 - 03.2018
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Identified issues, analyzed information and provided solutions to problems.
- Created plans and communicated deadlines to complete projects on time.
- Improved operations through consistent hard work and dedication.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed team communications and information for meetings.
- Developed strategies to promote exceptional customer service and create positive environment for frontliners.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Senior Internal Auditor
Astra Credit Companies
Jakarta
04.2007 - 02.2012
- Planned annual audits, evaluating controls across national offices.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Produced and reviewed audit reports for submission to inspector general and advised on audit recommendations and internal controls.
- Created and delivered risk management presentations to key decision-makers.
- Evaluated company's policies to determine how well standards adhered to best practices.
- Recommended new methods to improve internal controls and operating efficiency.
- Explained risk and compliance concepts to managers and executives.
- Guided departments in developing remediation plans based on audit findings and recommendations.
- Prepared and distributed risk and audit reports to appropriate personnel.
- Documented recommendations to improve internal controls.
- Coordinated with external auditors and documented process reviews.
- Handled supervisor duties when manager was unavailable or out of office.
- Trained newly hired employees on company processes, procedures and deadlines.
Management Trainee
Astra Credit Companies
Jakarta
10.2006 - 04.2007
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Sat in on disciplinary hearings to learn about conflict resolution in workplace.
- Gained knowledge of company policies, protocols and processes.
Education
MBA -
IPMI Business School
Jakarta 09.2016 - 11.2018
S.E - Accounting
Satya Wacana Christian University
Salatiga 08.2002 - 07.2006
No Degree -
Satya Wacana Christian High School
Salatiga 04.2001 -
Skills
High-quality customer service
Cooking
Cooking is my hobby. I learned to cook from my mother when I was 12 years old. When I was in high school, I lived far away from my parents, and I found this hobby very useful. I like to try new recipes from youtube or google or instagram. The happiest thing about cooking is seeing people like what I cook. Just like at work, the happiest moment is when we see customers being helped by what we do.
Timeline
MBA -
IPMI Business School
09.2016 - 11.2018
Service Development Head
Astra Credit Companies
02.2012 - 03.2018
Senior Internal Auditor
Astra Credit Companies
04.2007 - 02.2012
Management Trainee
Astra Credit Companies
10.2006 - 04.2007
S.E - Accounting
Satya Wacana Christian University
08.2002 - 07.2006
No Degree -
Satya Wacana Christian High School
04.2001 -
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