Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Arima Ramadana

Summary

Experience in the Training and Operations Specialist with a demonstrated history working in the Food and Beverage Industry. Skilled in Training, Learning Development, Retail Market, and Project Management

Overview

10
10
years of professional experience
4
4
years of post-secondary education
3
3
Certifications

Work History

TRAINING AND SERVICES MANAGER

PT HIJAU ADIL BAHAGIA
05.2023 - Current

People Development :

  • Developed training programs for employee behavioral development and competency development
  • Performed training need analysis across operation units
  • Worked with management to develop training plan and budget
  • Developed training calendar and materials for classroom training
  • Analyze, create, plan, and implement learning strategies and programs
  • Assess, analyze, and evaluate the success of development plans, and help employee make the most of learning opportunities
  • Managed onsite training information and maintained learning programs
  • Reviewed and recommended improvements to existing training programs
  • Perform any other duties assigned by the Chief Operations Officer.

Service & Project :

  • responsible for overseeing and coordinating the planning, execution, and completion of projects within an organization
  • Building and leading project teams, assigning tasks, and managing team members' roles and responsibilities
  • Managing project resources, including budget, materials, equipment, and personnel. This involves tracking resource usage, allocating resources efficiently, and making adjustments to resource allocation as necessary to keep the project on track.
  • Lead and motivate a team of customer service representatives, providing guidance, coaching, and training to ensure they deliver exceptional service to customers.
  • Handle escalated customer inquiries, complaints, and issues, resolving them in a timely and satisfactory manner
  • Implement best practices and innovative solutions to improve the overall customer experience.

PROJECT MANAGER - Project Based

JOONGLA
01.2023 - 02.2023
  • Multidisciplinary professionals are working together to share the impactful stories of Indonesia's gastronomy
  • Project Management operational
  • Making Standard Operations Procedure in the Company
  • Making workflow section for operational and back office team
  • Work with other division for fullfilment operations needed
  • Planning and scheduling project.

OPERATIONS MANAGER

PT HIJAU ADIL BAHAGIA
12.2021 - 12.2022
  • Understanding operations, handling complaints, staff development, and customer relation
  • Lead and provide guidance in operational functions with the objective to achieve the set deliverable and to strive for continuous improvements
  • Responsible for SOP / company regulations to run well
  • Have a strong desire to increase sales based on Quality, Service, & Cleanliness
  • Evaluate marketing programs implemented at outlets
  • Responsible for outlets HR administration activities
  • Implement and achieve sales target strategy
  • Monitor overall cost control and cost-saving measures(e.g
  • Labour cost, operations)
  • Responsible for petty cash, sales reports, and outlet operations efficiency
  • Conduct crew training on operational efficiency and customer service
  • Manage equipment maintenance as well as the 3rd party vendors relationship
  • Maintains strict quality control and presentation of food items according to Company's standards at all time
  • Supervise portion control and quantities of food preparation to minimize waste
  • Perform any other duties assigned by the Chief Operations Officer.

STORE MANAGER

PT SARI COFFEE INDONESIA
12.2019 - 11.2021
  • Monitor, Manage, and control all operations business at store
  • Ensure all efforts done in order to support and meet the expectations and also needs of customers
  • Make action plans achieving monthly sales target - Develop administration, communication flow, and SOP
  • Report to District Manager and Operation Manager
  • Oversee department P&L also COGS
  • Responsible for people development.

SHIFT SUPERVISOR

PT SARI COFFEE INDONESIA
07.2017 - 11.2019
  • Store operation controlling during specific shift
  • Supporting store manager in forecasting daily sales
  • Ordering supplies based on store needs
  • Doing inventory supplies daily, weekly and monthly basis
  • Ensuring excellent service for customers
  • Handling complaint if there is any
  • Reporting to Store manager, District Manager.

BARISTA

PT SARI COFFEE INDONESIA
10.2013 - 06.2017
  • Focusing on delivery excellent service for customer
  • Producing beverages and food handling under high standard operational procedure
  • Point Of Sales handling
  • Preparing store for operational and customer
  • Give feedback for store supplies and workflow.

Education

Bachelor Degree in Product Design Industry -

INSTITUT TEKNOLOGI SAINS BANDUNG
Cikarang, Indonesia
08.2012 - 05.2016

Skills

    Relationship Building

    Business Analysis

    Project Management

    Technical knowledge

    Operations Management

    Websites

    Certification

    Corporate Trainer Certified

    Timeline

    TRAINING AND SERVICES MANAGER

    PT HIJAU ADIL BAHAGIA
    05.2023 - Current

    Corporate Trainer Certified

    01-2023

    PROJECT MANAGER - Project Based

    JOONGLA
    01.2023 - 02.2023

    OPERATIONS MANAGER

    PT HIJAU ADIL BAHAGIA
    12.2021 - 12.2022

    Manager Coach Mentoring

    04-2020

    Classroom Facilitator

    04-2020

    STORE MANAGER

    PT SARI COFFEE INDONESIA
    12.2019 - 11.2021

    SHIFT SUPERVISOR

    PT SARI COFFEE INDONESIA
    07.2017 - 11.2019

    BARISTA

    PT SARI COFFEE INDONESIA
    10.2013 - 06.2017

    Bachelor Degree in Product Design Industry -

    INSTITUT TEKNOLOGI SAINS BANDUNG
    08.2012 - 05.2016

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