Arima Ramadana

People Development :

• Developed training programs for employee behavioral development and competency development
• Performed training need analysis across operation units
• Worked with management to develop training plan and budget
• Developed training calendar and materials for classroom training
• Analyze, create, plan, and implement learning strategies and programs
• Assess, analyze, and evaluate the success of development plans, and help employee make the most of learning opportunities
• Managed onsite training information and maintained learning programs
• Reviewed and recommended improvements to existing training programs
• Perform any other duties assigned by the Chief Operations Officer.

Service & Project :

• responsible for overseeing and coordinating the planning, execution, and completion of projects within an organization
• Building and leading project teams, assigning tasks, and managing team members' roles and responsibilities
• Managing project resources, including budget, materials, equipment, and personnel. This involves tracking resource usage, allocating resources efficiently, and making adjustments to resource allocation as necessary to keep the project on track.
• Lead and motivate a team of customer service representatives, providing guidance, coaching, and training to ensure they deliver exceptional service to customers.
• Handle escalated customer inquiries, complaints, and issues, resolving them in a timely and satisfactory manner
• Implement best practices and innovative solutions to improve the overall customer experience.

• Multidisciplinary professionals are working together to share the impactful stories of Indonesia's gastronomy
• Project Management operational
• Making Standard Operations Procedure in the Company
• Making workflow section for operational and back office team
• Work with other division for fullfilment operations needed
• Planning and scheduling project.

• Understanding operations, handling complaints, staff development, and customer relation
• Lead and provide guidance in operational functions with the objective to achieve the set deliverable and to strive for continuous improvements
• Responsible for SOP / company regulations to run well
• Have a strong desire to increase sales based on Quality, Service, & Cleanliness
• Evaluate marketing programs implemented at outlets
• Responsible for outlets HR administration activities
• Implement and achieve sales target strategy
• Monitor overall cost control and cost-saving measures(e.g
• Labour cost, operations)
• Responsible for petty cash, sales reports, and outlet operations efficiency
• Conduct crew training on operational efficiency and customer service
• Manage equipment maintenance as well as the 3rd party vendors relationship
• Maintains strict quality control and presentation of food items according to Company's standards at all time
• Supervise portion control and quantities of food preparation to minimize waste
• Perform any other duties assigned by the Chief Operations Officer.

• Monitor, Manage, and control all operations business at store
• Ensure all efforts done in order to support and meet the expectations and also needs of customers
• Make action plans achieving monthly sales target - Develop administration, communication flow, and SOP
• Report to District Manager and Operation Manager
• Oversee department P&L also COGS
• Responsible for people development.

• Store operation controlling during specific shift
• Supporting store manager in forecasting daily sales
• Ordering supplies based on store needs
• Doing inventory supplies daily, weekly and monthly basis
• Ensuring excellent service for customers
• Handling complaint if there is any
• Reporting to Store manager, District Manager.

• Focusing on delivery excellent service for customer
• Producing beverages and food handling under high standard operational procedure
• Point Of Sales handling
• Preparing store for operational and customer
• Give feedback for store supplies and workflow.