FIONNA BENITA
Product
South Tangerang,BT
Summary
Seasoned collaborator experienced in meeting needs, improving processes, and exceeding requirements in team environments—diligent worker with strong communication and task prioritization skills. My background as a Product Manager with 2+ years of product management experience in small start-up business environments drives me to effectively lead the product development lifecycle from concept to delivery.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Associate Product Manager
Praktis PT Prakasa Niaga Solusi)
8 2022 - Current
- Performed gap analysis to identify areas of improvement.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions for business operations & omnichannel integration projects
- Defined product roadmap and executed product strategy into tangible results that resulted in a 60% increase in Product Adoption Rate
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams resulting increase of 30% in team productivity metrics (carry over, bug fixing SLA)
- Developed high-quality documentation to support training efforts, helping customer experience, account manager teams, and clients fully understand new systems and procedures.
- Ensured necessary controls by creating standard operation procedures for system limitations or manpower capability.
- Assisted in product onboarding to brands, functional & UI testing, and technical issues reported by users on the new/deployed product.
Student Development Coordinator for Product Management Program
RevoU
06.2023 - 09.2023
- Led 15 students in providing guidance based on their career aspirations & preferences to achieve their goals & maximize their potential
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally which resulting 6 of them passed recruitment process.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment resulting in 4 students often perform in pitching day to instructor (senior-lead PM).
First Team Lead for Full-Stack Product Management Program
RevoU
05.2022 - 09.2022
- Led 10 students and optimized students' learning experience to receive a rich understanding of the product management study materials with the case study practice (group simulation sessions) twice a week that reach satisfaction rate with an average score of 4.9/5
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Evaluated and reported student progress & performance, assignment grading, and faculty feedback
- Arranged the class administrative, assisted detail and class reporting to the Section Manager Supported the Section Manager SM as the Co-SM.
Community Engagement Lead
WOMEN WORKS INDONESIA
10.2021 - 06.2022
- Enhanced community involvement by organizing and executing various outreach programs and initiatives and supported it with quantitative & qualitative research
- Conducted analysis of community needs and resources to support strategic plans.
- Created educational materials relating to company's mission that were both informative and visually appealing to engage a wide range of individuals within the community.
- Improved event attendance rates by strategically planning, promoting, and managing community events.
- Established new partnerships with local businesses or nonprofits to further expand community engagement efforts, e.g.Nestlé Indonesia, Twitter.
Education
Certificate - Full-Stack Product Management Course
RevoU
01.2022 - 05.2022
Bachelor's Degree - Business Management
UNIVERSITAS MA CHUNG
08.2018 - 04.2022
Skills
Requirements Gathering
Project Management
Business process improvement
Data Analysis
Business Planning
Gap analysis
Product Management
User research
Analytical Thinking
Problem-solving abilities
Decision-Making
Documentation
Timeline
Student Development Coordinator for Product Management Program
RevoU
06.2023 - 09.2023
First Team Lead for Full-Stack Product Management Program
RevoU
05.2022 - 09.2022
Certificate - Full-Stack Product Management Course
RevoU
01.2022 - 05.2022
Community Engagement Lead
WOMEN WORKS INDONESIA
10.2021 - 06.2022
Bachelor's Degree - Business Management
UNIVERSITAS MA CHUNG
08.2018 - 04.2022
Associate Product Manager
Praktis PT Prakasa Niaga Solusi)
8 2022 - Current