Fabianus Setiawan

Work History

OnlinePajak

03.2020 - 09.2023

Serve as key organizational influencer, offering guidance and insights to various product teams on procedural refinements, stakeholder management, and data-driven strategies
Shape product vision and strategy by aligning with market dynamics and customer requirements
Harmonize business objectives with a strong focus on customer satisfaction, ensuring seamless integration of product development initiatives with corporate objectives
Lead process enhancement endeavors, driving team performance enhancements resulting in heightened operational efficiency and superior product standards
Collaborate closely with the Head of Product to devise and execute comprehensive product strategies, contributing significantly to the expansion and prosperity of the product portfolio
Mentor and empower fellow Product Managers, facilitating advancements in their product development methodologies, team cohesion, and executive engagement
Strategically prioritize product roadmap endeavors through diligent analysis of market competitiveness and evolving industry landscapes
Achieved margins exceeding 300% through innovative Invoice product development, while driving account activation initiatives

OnlinePajak

02.2018 - 02.2020

Engaged with users, customers, and partners to deeply understand their needs, identify product gaps, and generate innovative ideas to enhance user experience and foster product growth
Oversaw the strategic direction, planning, design, usability, and quality assurance of the Invoice Project releases
Transformed the product roadmap into a structured and actionable product backlog
Managed a prioritized backlog encompassing user stories, features, and defect resolutions
Orchestrated and coordinated development teams across Jakarta, Singapore, and India while fostering collaboration with Engineering, Design, Sales, and Marketing departments to strategize, develop, and launch product features
Provided comprehensive specifications, issue cards, and wireframes to articulate precise product requirements
Facilitated daily scrums and sprint planning sessions to monitor project progress effectively
Analyzed product metrics and trends to evaluate product performance and identify opportunities for enhancement
Conducted product demonstrations and training sessions for users and customers
Achieved a user retention rate exceeding 70% during government-initiated change management while spearheading Invoice product development

OnlinePajak

02.2015 - 01.2018

Collaborated closely with the product team in the development of the OnlinePajak application, an online tax platform facilitating tax preparation, payment, and filing for taxpayers
Conducted regular training sessions to introduce the application to key users
Offered tax expertise by providing detailed specifications and transferring regulatory knowledge to the product team
Systematized tax procedures within the application to streamline user processes
Enhanced the application's user interface, experience, and onboarding mechanisms
Solicited user feedback and collaborated with the sales and marketing team to promote product awareness
Conducted regular training sessions to introduce the application to key users
Participated in various tax discussion events to engage with users directly
Provided internal tax consultation services and conducted corporate tax compliance reviews

KPMG Indonesia

09.2008 - 01.2015

Provided monthly and annual tax compliance support
Offered tax consulting services to clients specializing in manufacturing, services, trading, and agribusiness
Assisted clients with tax audits as needed