Fabio Chrisila Putra
Site Operations Lead (E-Commerce)
Jakarta,JK
Summary
Experienced Store Manager with a Passion for Retail, Fashion, and Creativity. Dynamic and results-oriented Store Manager with over 7 years of experience in retail operations, specializing in fashion retail. Proven track record in driving store performance, managing teams, and delivering exceptional customer experiences. Passionate about fashion, art, and culture, bringing a unique perspective to all aesthetic things and customer engagement. Skilled in sales management and forecasting, team leadership, and trend analysis. Seeking to leverage creative and operational expertise in a progressive retail environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Site Operations Lead (E-Commerce)
PT. Fast Retailing Indonesia (UNIQLO)
08.2022 - Current
- Lead & managed 6 team members under E-Commerce Site Operations team on day-to-day basis by aligning each member work load, development, schedule, and training plan
- Managed daily operations (App, Website) by providing an easy shopping experience through clear information and understandable layout based on marketing & company strategies
- Monitor and evaluate sales & traffic performance on daily, weekly, monthly basis and collaborate with all related dept (Store Operations, Marketing, CRM, Merchandising, Inventory, Customer Centre, including global JP team) for short and long-term action & improvement
In-Store Visual Merchandising Lead
PT. Fast Retailing Indonesia (UNIQLO)
02.2021 - 08.2022
- Managed and lead 5 team members through day-to-day operations and long term training plan including each member work schedule and performance evaluation
- Create seasonal strategy by developing overall company plan to maximize sales and profit through the concept of styling, product positioning, and key visual strategy which applied for up to 50 offline stores all over Indonesia
- Managed inventory levels, ensuring timely restocking of high-demand items in visually compelling ways.
- Trained new employees on visual merchandising principles, contributing to a cohesive team environment focused on driving sales results.
General Store Manager
PT. Fast Retailing Indonesia (UNIQLO)
09.2018 - 02.2021
- Experienced in 7 stores (4 different cities ; Jakarta, Makassar, Bekasi, Tangerang). Once open new store in new market (Makassar - 2 floor store) and nominated as best TOP10 stores in global scale with high achievement of sales growth, customer satisfaction, and best visual floors.
- Managed day-to-day operational task start from staff development, sales & stock planning, merchandising & marketing plan to achieve sales, profit and customers satisfaction
UNIQLO Manager Candidate
PT. Fast Retailing Indonesia
08.2016 - 08.2018
- Completing a 6 months in-store training to operate UNIQLO store from basic level to be positioned as assistant store manager. Learnt to execute each daily, weekly, and montly task under supervision from direct store and area manager
Founder
ColorationOrg
02.2009 - 07.2016
- A creative studio and visual maker that start from personal hobbies and interest. Gratify-ing visual needs for clients including photo and video production for yearbook (SMA Al-Azhar BSD, Sekolah Cikal, SMPN 12 Wijaya), clothing brand (@kanagoods) and personal client needs.
Social Network Management
Java Festival Production
02.2012 - 08.2015
- Managing social media channel (twitter, youtube, instagram) for Java Jazz Festival, Java Soulnation Festival, & Java Soundsfair Festival
Education
Bachelor of Communication - Marketing Communication (Broadcasting)
Binus University
Jakarta, Indonesia02.2016
Skills
Acknowledgment of customer needs
Attention to Detail
Team Leadership
Organizational Skills
Customer Relations
Employee Development
Operations Management
Staff Supervision
Motivational attitude
Scheduling Coordination
Business negotiation knowledge
Acknowledgment of customer needs
Certification
Certificate Of Appreciation As a Speaker in Behind The Thesis "Valuable Prescript For Your Thesis" by HIMMARCOMM (Binus University)
Timeline
Site Operations Lead (E-Commerce)
PT. Fast Retailing Indonesia (UNIQLO)
08.2022 - Current
In-Store Visual Merchandising Lead
PT. Fast Retailing Indonesia (UNIQLO)
02.2021 - 08.2022
General Store Manager
PT. Fast Retailing Indonesia (UNIQLO)
09.2018 - 02.2021
UNIQLO Manager Candidate
PT. Fast Retailing Indonesia
08.2016 - 08.2018
Certificate Of Appreciation As a Speaker in Behind The Thesis "Valuable Prescript For Your Thesis" by HIMMARCOMM (Binus University)
03-2016
Social Network Management
Java Festival Production
02.2012 - 08.2015
Founder
ColorationOrg
02.2009 - 07.2016
Bachelor of Communication - Marketing Communication (Broadcasting)
Binus University
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