FACHRI HERLAMBANG
South Jakarta
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Overview
14
14
years of professional experience
Work History
Store Supervisor
Starbucks Coffee Company
South Jakarta, DKI Jakarta, Indonesia
10.2017 - Current
- Supervised daily store activities to ensure smooth operations, proper staffing levels, adequate inventory control and sales operations.
- Monitored daily and weekly Key Performance Indicators to maintain on-track status.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Optimized workforce allocation by creating efficient staff schedules that balanced workload distribution while minimizing labor costs.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
- Assisted in budget planning and cost control measures, contributing to the overall financial success of the establishment.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Crew Trainer
Burger King
South Jakarta, DKI Jakarta, Indonesia
08.2010 - 08.2013
- Trained other employees in customer service, food safety, and performance requirements
- Teaching presentation and persuasion techniques to new hires, simulating sales scenarios and preparing training programs that cover knowledge gaps.
- Observe how crew interact with customers to identify areas of improvement.
- Assuring product flow using SAP (ordering, transfer in and/out, physical inventory).
- Designed and executed training programs for new and existing crew members to provide knowledge, skills and techniques in performing tasks.
Education
Social Sciences
SMAN 2 Tangerang Selatan
South TangerangBachelor Of Business - Business And Managerial Economics
Universitas Muhammadiyah
South TangerangSkills
- Training and Development
- Customer Service Management
- Supervisory Skills
- Administrative Skills
- Sales Operations (SAP & Oracle)
- Inventory Management
- Multitasking and Organization
- Team Building and Leadership
- KPI Tracking
- Performance Assessment
Timeline
Store Supervisor
Starbucks Coffee Company
10.2017 - Current
Crew Trainer
Burger King
08.2010 - 08.2013
Social Sciences
SMAN 2 Tangerang Selatan
Bachelor Of Business - Business And Managerial Economics
Universitas Muhammadiyah