Fadil Mahetza Hardanto
Semarang
Summary
Multilingual social media specialist with social networking background and proven success generating new leads through dynamic strategies. Collaborative and hardworking and dedicated to finding best solutions
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst Content Moderator
Transcosmos Indonesia
Semarang
06.2023 - 12.2024
- Ensuring the accuracy, effectiveness, and compliance of content moderation processes
- Evaluating and improving the quality of moderation decisions and procedures to uphold company standards and enhance user experience
User Operations Advisor
BIGO
Jakarta
01.2023 - 06.2023
- Manage and inform the user's of BIGO for ongoing and future events in the platform and process users' requests on the back-end system
Agent - Priority Service
Tokopedia
Semarang
11.2022 - 01.2023
- Delivering exceptional customer service to high-value customers, ensuring their satisfaction and loyalty
- Addressing inquiries, resolving issues promptly, and providing personalized support to enhance the overall customer experience
Agent - Service Experience Center
Tokopedia
Semarang
07.2021 - 10.2022
- Deliver proactive and reactive customer service for Tokopedia users via Walk-in customer handling
- Provides empathy with hospitality to make sure a comfortable experience during the customers handling process
Quality Control - Service Experience Center
Tokopedia
Semarang
11.2021 - 01.2022
- Ensuring that customer interactions are handled with the highest standards of quality and professionalism
- Focus on monitoring, evaluating, and improving the quality of customer service delivery to enhance customer satisfaction and loyalty
Frontliner (CS/Teller)
Bank Mandiri
01.2018 - 01.2021
- Become the face of the bank and the primary point of contact for customers
- Provide excellent customer service, handling transactions, and promoting banking products and services to meet customer needs
- Deliver a positive customer experience and promoting the bank's products and services
Intern
Interpol Jakarta
Jakarta
05.2017 - 06.2017
- Contribute to the organization's mission of facilitating international police cooperation
- Prepare reports, briefs, and presentations summarizing research findings for internal use
- Assist in the planning, coordination, and implementation of projects and initiatives aimed at combating transnational crime
Education
International Relations -
Universitas Diponegoro
12.2019
Visual and Communication Design -
Universitas Dian Nuswantoro
12.2017
Skills
- Flexibility in Changing Environments
- Multitasking Proficiency
- Efficient Learner
- Effective Communication
Languages
- English, Advanced
- Indonesian, Native
Languages
Indonesian
First Language
English
Proficient (C2)
C2
Accomplishments
- Best Customer Service Professional by Contact Center World 2022 APAC Region
Certification
- Social Media Content Creation in Canva: From Beginner to Advanced by Skillshare
- IELSTS by British Council (Score 7)
- EF SET English Certificate 76/100 (C2 Proficient)
Timeline
Quality Assurance Analyst Content Moderator
Transcosmos Indonesia
06.2023 - 12.2024
User Operations Advisor
BIGO
01.2023 - 06.2023
Agent - Priority Service
Tokopedia
11.2022 - 01.2023
Quality Control - Service Experience Center
Tokopedia
11.2021 - 01.2022
Agent - Service Experience Center
Tokopedia
07.2021 - 10.2022
Frontliner (CS/Teller)
Bank Mandiri
01.2018 - 01.2021
Intern
Interpol Jakarta
05.2017 - 06.2017
International Relations -
Universitas Diponegoro
Visual and Communication Design -
Universitas Dian Nuswantoro
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