Fahminoor Muhamad
Jakarta
Summary
Adept at driving operational efficiency and sales growth, I spearheaded initiatives at Rijalyne Indonesia Internasional that standardized procedures and optimized staff scheduling, enhancing customer service. My leadership in cross-functional collaboration and targeted marketing campaigns showcases my hard skill in operational management and soft skill in team development.
Overview
11
11
years of professional experience
Work History
Multi-Unit Operation Manager
Rijalyne Indonesia Internasional
01.2018 - Current
- Increased operational efficiency by establishing standardized procedures for daily tasks and conducting regular audits to ensure compliance.
- Collaborated with cross-functional teams including marketing, finance, and human resources to align organizational goals with day-to-day operations.
- Optimized staff scheduling to maximize productivity while maintaining exceptional customer service standards in all locations.
- Drove sales growth in each unit by designing and executing targeted marketing campaigns aligned with company objectives and market trends.
Lecturer of Business Administration
Tanri Abeng University
09.2017 - 03.2024
- Designed and implemented engaging group projects that fostered teamwork, critical thinking, and problem-solving skills among students.
- Enhanced student understanding of business concepts by integrating real-world case studies into lectures.
- Developed innovative assessment methods to accurately measure student progress and identify areas for improvement.
- Implemented flipped classroom strategies to maximize student engagement and comprehension during lecture periods.
Operations Senior & Store Leader
Islamic Modern Retailindo
01.2017 - 12.2018
- Performed root cause analysis for major incidents, leading to improved incident response times.
- Ensured regulatory compliance by staying informed about industry standards changes in laws affecting systems operations practices.
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
Operations Officer
Bank Mega Syariah
01.2014 - 01.2017
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Implemented processes that simplified procedures and reduced average processing time.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
Education
Master of Arts - Islamic Economy
Universitas Indonesia
Jakarta, Indonesia03.2015
Bachelor of Arts - International Relations
Universitas Padjadjaran
Jatinangor, Indonesia02.2012
Skills
- Operational Efficiency
- Staff Development
- Customer Service
- Problem-Solving
- Decision-Making
- Team Leadership
- Management
- Work flow planning
- Retail Operations Management
- Business Administration
Accomplishments
Professional Career
- Supervised team of 20+ staff members.
- Helps the company opened several new outlets, mainly in Tangerang Selatan, Depok and Bogor.
- Closing underperformed outlet to get the maximum efficiency within company.
At Lelang Lawas
- Largest and most active (30k organic followers, and growing), sporting goods auctioneer in X & Facebook mainly in football equipment.
Languages
Arabic
Intermediate (B1)
English
Upper intermediate (B2)
Indonesian
Bilingual or Proficient (C2)
Tech Savviness
1. Macintosh, iOS and Microsoft Windows
2. Basic office suites and word processing; Microsoft
Office, OpenOffice, etc
3. Mac-based video editing i.e.: iMovie, Final Cut, etc.
4. Weblog (Wordpress)
5. Social Network (Instagram, Facebook, Twitter, etc)
6. Foreign marketplace familiarity i.e; Alibaba, Aliexpress, Amazon, eBay, Etsy and others.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteTimeline
Multi-Unit Operation Manager
Rijalyne Indonesia Internasional
01.2018 - Current
Lecturer of Business Administration
Tanri Abeng University
09.2017 - 03.2024
Operations Senior & Store Leader
Islamic Modern Retailindo
01.2017 - 12.2018
Operations Officer
Bank Mega Syariah
01.2014 - 01.2017
Master of Arts - Islamic Economy
Universitas Indonesia
Bachelor of Arts - International Relations
Universitas Padjadjaran
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