FAHREZA PUTRA ANDHANA
Hospitality Management
Pagerwojo 012/003 Buduran Sidoarjo,East Java
Summary
Energetic hospitality professional with can-do attitude and strong desire to work with public. Over 6 months experience as Front Liner in high-traffic environment. Dynamic and flexible employee with unparalleled multitasking and team leadership capabilities. I look forward to being part of the Front Desk who is highly skilled at managing reservations, phone calls and customer inquiries. Quiet and professional with a total commitment to guest satisfaction. Experienced in reducing customer dissatisfaction with prompt service and diplomatic communication.
Overview
1
1
year of professional experience
15
15
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Bell Desk (Training)
Bumi Surabaya City Resort
Surabaya, Indonesia
12.2020 - 06.2021
- Actively listened to customers requests, confirming full understanding before addressing concerns.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Have a good knowledge of hotel products, and be able to explain in an interesting way so that they are interested in the products and services offered by the hotel
- Managed multiple tasks and met time-sensitive deadlines.
- Has successfully achieved The Best Trainee in Bumi Surabaya City Resort.
Banquet (Casual)
Wyndham Hotel
Surabaya, Indonesia
12.2018 - 12.2018
- Work well together to maintain an optimal level of communication to complete projects effectively and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Answered guest questions about event plans and food service choices.
- Provided friendly, courteous service to create memorable moments for guests.
Restaurant Waiter
Pizza Time Sidoarjo
Sidoarjo, Indonesia
01.2018 - 02.2018
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Hospitality Management
Airlangga University
Surabaya 08.2018 - 09.2021
Science Major
SMAN 4 Sidoarjo
Sidoarjo 07.2015 - 05.2018
SMPN 5 Sidoarjo
Sidoarjo 07.2012 - 06.2015
SDN Pucang II
Sidoarjo 07.2006 - 06.2012
Skills
Complaint resolution
Certification
[Front Office Supervisor], [Professional Certification Body of Universitas Airlangga] - [4 Years]
Committee Experience
- Seminar Online "INOSHPIC" 2020 - The Chief Committee
- MH Online Tournament Season 1 2020 - PIC
- Pengmas Manajemen Perhotelan 2020 - Event Division
- LASKAR Fakultas Vokasi 2019 - Disciplinary Commission
- Event Seminar Nasional "Entrepreneur Young" 2019 - Public Relation
- Welcome Party Manajemen Perhotelan 2019 - Public Relation
Timeline
[Front Office Supervisor], [Professional Certification Body of Universitas Airlangga] - [4 Years]
11-2021
Bell Desk (Training)
Bumi Surabaya City Resort
12.2020 - 06.2021
Banquet (Casual)
Wyndham Hotel
12.2018 - 12.2018
Hospitality Management
Airlangga University
08.2018 - 09.2021
Restaurant Waiter
Pizza Time Sidoarjo
01.2018 - 02.2018
Science Major
SMAN 4 Sidoarjo
07.2015 - 05.2018
SMPN 5 Sidoarjo
07.2012 - 06.2015
SDN Pucang II
07.2006 - 06.2012
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