I'm a Diploma degree of Hospitality Management from Airlangga University who is currently 23 years old. I have work experience as Night Audit position at Santika Hotel Gunungkidul and as pre-opening team. With this experience can make me become accustomed to manage of time, adept in data collection, analysis, and reporting. I have a strong sense of responsibility, able to overcome existing problems and I am a person who likes to learn new things with quickly and be able adapt to new circles so that I can build cooperation with the team and have a high responsive. Beside that, I can doing such as handling check in and check out, group preparation, VIP treatment as Front Desk Agent
Hi, I’m
FAHREZA PUTRA ANDHANA
Night Auditor, Front Desk Agent
Sidoarjo
Summary
Overview
3
years of professional experience
1
Certificate
2
Languages
Work History
Hotel Santika GunungkidulGunungkidul
Hotel Night Auditor
08.2022 - Current
Job overview
- Handled and manage all duties for night activity during busy periods to maintain front desk efficiency.
- Answered multi-line phone system to respond inquiries or request and transfer calls to correct departments.
- Uses quick response and dynamic service skills to build relationships with guests and other department staff to increase service excellence to customer retention rates.
- Open Extranet and check reservation collected today. Check the Extranet and reservations received today, Make sure it matches what is in the hotel system.
- Check in house guest list (Folio, Profile, Nationality, Rate, and Payment). Make sure in-house guests have been validated.
- Check supporting documents (Payment, Voucher, Guarantee Letter, Group Contract Agreement) are collect and attach on registration card or group rooming list.
- Controlled all transactions using Credit or Debit Card with he summary print out EDC machine. If it's balance, do the settlement on the EDC machine.
- Check all closings of all shift departments. Ensure supporting documents are complete and all cashiers in all departments have been closed.
- Check Double Occupancy, Package Distribution, Room Count Sheet, Daily Card, and Guest Ledger. Balancing and resolving discrepancies.
- Print Night Audit Report (Before and After), then Running Night Audit on system.
- Generated and printed Daily Night Audit Reports to track hotel performance. Send to General Manager and cc to HOD.
- Check Guest Ledger and double check Outstanding Balance for expected departure.
- Check inventory form, inventory key, guest supplies, printer, & stationery, etc.
Hotel Santika GunungkidulGunungkidul
Front Desk Agent
08.2022 - Current
Job overview
- Receive and create reservations and don't forget to upsell or promote Hotel's booking application.
- Used internal software to process reservations, check-ins and check-outs.
- Prepare for Expected Arrival next day, blocking room, and double check remark on system. Maybe there are VIP or Repeater, then order VIP treatment.
- Handle check-in & check-out for FIT, Group, VIP & Repeater Guests. Give them best service, smooth check-in & check-out.
- Collect payment (Cash, Credit-Debit Card, Deposit), and posting to their folio.
- Check guest check in list, complete voucher or supporting document and attach on registration card.
- Mingle to our guest regarding their experience stay with our hotel, than maybe want to give positif comment to Trip.ad or Google Review.
Hotel Santika GunungkidulGunungkidul
Hotel Pre Opening Team
05.2022 - 08.2022
Job overview
- Introduction to the Establishment of the Santika Hotel Gunungkidul
- Learning knowledge about Indonesian Home & Excellent Service from Santika.
- Product knowledge of Santika Hotel Gununkidul
- Learn about Front Desk Agent & Hotel Night Auditor
- How to make a reservation, check in & check out, post payment, and all about Front Desk Agent. Applied to the Santika Hotel PMS system
- Direct implementation of the check-in and check-out process with Santika Gunungkidul staff (Trial hotel staff stay before soft opening)
Bumi Surabaya City ResortSurabaya
Bell Desk (Training)
12.2020 - 06.2021
Job overview
- Actively listened to customers requests, confirming full understanding before addressing concerns.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills. Have good knowledge of hotel products, and be able to explain in interesting way so that they are interested in products and services offered by hotel
- Managed multiple tasks and met time-sensitive deadlines.
- Has successfully achieved Best Trainee in Bumi Surabaya City Resort in 2021
Education
Airlangga UniversitySurabaya
from Hospitality Management
08.2018 - 2021.09
University Overview
SMAN 4 SidoarjoSidoarjo
from Science Major
07.2015 - 2018.05
University Overview
Skills
Complaint resolution
undefinedCertification
[Front Office Supervisor], [Professional Certification Body of Airlangga University] - [4 Years]
Hobbies
Hobbies
- Sport
- Mountain Climbing
- Photo & Video Content
- Traveling
Timeline
Hotel Night Auditor
Hotel Santika Gunungkidul
08.2022 - Current
Front Desk Agent
Hotel Santika Gunungkidul
08.2022 - Current
Hotel Pre Opening Team
Hotel Santika Gunungkidul
05.2022 - 08.2022
Bell Desk (Training)
Bumi Surabaya City Resort
12.2020 - 06.2021
Airlangga University
from Hospitality Management
08.2018 - 2021.09
SMAN 4 Sidoarjo
from Science Major
07.2015 - 2018.05
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