Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
AccountManager
Faisal Ibrahim

Faisal Ibrahim

Account Manager
South Jakarta

Summary

Experienced Account Manager with a strong background in building and maintaining client relationships. Skilled at managing multiple accounts, ensuring client satisfaction, and identifying growth opportunities. Known for delivering results, solving problems, and providing excellent service. Committed to helping clients achieve their goals while driving business success.

Overview

10
10
years of professional experience
2014
2014
years of post-secondary education
2
2
Languages

Work History

Brand Partnership Manager

TipTip
02.2025 - Current
  • Reach out to new potential clients for both brand activation and event sponsorship opportunities.
  • Develop tailored activation ideas and match brands with relevant events for better audience engagement.
  • Manage and coordinate music festivals, local movements, and various brand-related events.
  • Act as the main contact for clients, ensuring smooth communication before, during, and after campaigns.
  • Oversee booth setup and operations, making sure brand presence is well-represented at events.
  • Monitor campaign performance and maintain long-term relationships for future collaboration.

Account Manager

FROYO STORY
02.2024 - 12.2024
  • Client Relationship Management: Act as the main point of contact for clients, ensuring their needs are met and maintaining long-term, positive relationships
  • Project Coordination: Oversee the execution of projects, ensuring deadlines, budgets, and client specifications are met
  • Problem-Solving: Address client issues or concerns, providing timely solutions to ensure client satisfaction and retention
  • Sales and Upselling: Identify opportunities for upselling or cross-selling additional products/services to existing clients
  • Reporting and Analysis: Monitor account performance, track key metrics, and provide regular reports to both clients and internal teams
  • Brand Handling Experience: Astra Internasional, OCBC, BRI, PT PII

Account Manager

LEON PLAYGROUNDS
02.2022 - 11.2023
  • Supervising, monitoring, and advising subordinates in order to achieve the team's performance KPIs
  • Manage client input and feedback for all projects with detailed direction and timelines
  • Establish and build strong working relationships with business leaders at all levels
  • Manage day-to-day client communication and ongoing relationships as it relates to current, new and upcoming projects
  • As necessary, visit clients, attend trade shows and other industry events to capitalize on networking and relationship-building opportunities

Sr. Account Executive

LEON PLAYGROUNDS
02.2021 - 02.2022
  • Handling 360 Campaign for: LIXIL Indonesia (American Standard, GROHE, & INAX) - Handling Influencer Marketing for: Gojek, GoFood, GoSend, GoPay, GoMart, GoPlay, DSP, Flock, Campina, Nissin, Liberty, Mr.D.I.Y, Live.On, Concerto, TransJakarta, Samsung
  • Handling Social Media Management for: INAX, Igloo Handling Video Production for: Asus, Samsung, Soffel, Concerto
  • Handling Digital Ads for: Isuzu, INAX, Campina

Account Executive

LEON PLAYGROUNDS
02.2020 - 02.2021
  • Providing support for clients by learning about and satisfying their needs
  • Handling complaints and negotiations
  • Making cold calls or reaching out to prospects
  • Following up with prospects several times throughout the sales cycle to ensure needs are being met
  • Staying current on company offerings and industry trends
  • Maintaining a database of contact information
  • Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better client and/or customer experience

Social Media Marketing Specialist

PT. INOVASI LINTAS GENERASI / TAXILN
08.2019 - 02.2020
  • Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification
  • Create editorial calendars and syndication schedules
  • Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
  • Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions

Creative Copywriter

PT. JEMPUTAN EKSPRES TRANS NUSANTARA
01.2019 - 07.2019
  • Write clear, attractive copy with a distinct voice
  • Interpret copywriting briefs to understand project requirements
  • Collaborate with designers, PR and other professionals on large and small scale marketing projects

Sales Associate

PT. MITRA ADIPERKASA TBK
01.2015 - 04.2015
  • Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
  • Greets and receives customers in a welcoming manner
  • Directs customers by escorting them to racks and counters
  • Assist customers with requests in store and on the phone
  • Demonstrate knowledge of products and services to customers
  • Educate customers about current promotions and advertisements
  • Contribute to team's daily sales goals

Education

Bachelor -

Universitas Prof. Dr. Moestopo

Skills

PROJECT MANAGEMENT

Personal Information

  • Date of Birth: 04/11/96
  • Nationality: Indonesia

Timeline

Brand Partnership Manager

TipTip
02.2025 - Current

Account Manager

FROYO STORY
02.2024 - 12.2024

Account Manager

LEON PLAYGROUNDS
02.2022 - 11.2023

Sr. Account Executive

LEON PLAYGROUNDS
02.2021 - 02.2022

Account Executive

LEON PLAYGROUNDS
02.2020 - 02.2021

Social Media Marketing Specialist

PT. INOVASI LINTAS GENERASI / TAXILN
08.2019 - 02.2020

Creative Copywriter

PT. JEMPUTAN EKSPRES TRANS NUSANTARA
01.2019 - 07.2019

Sales Associate

PT. MITRA ADIPERKASA TBK
01.2015 - 04.2015

Bachelor -

Universitas Prof. Dr. Moestopo

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