Faith Balderston
Boise
Summary
Dedicated and reliable professional with over a decade of experience in customer service, caregiving, childcare, and delivery roles. Known for providing compassionate care, delivering exceptional service, and maintaining a positive, solutions-focused attitude in fast-paced environments. Proven ability to adapt quickly, multitask effectively, and communicate clearly with diverse groups of people. Committed to bringing professionalism, warmth, and strong work ethic to every role.
Overview
12
12
years of professional experience
Work History
Customer Experience Coordinator
Tj Maxx Dept Store
08.2024 - Current
- Provided friendly, efficient customer service in a fast-paced retail environment, consistently maintaining high customer satisfaction.
- Operated POS system to process cash, credit, and debit transactions accurately and efficiently.
- Resolved customer concerns promptly and professionally.
- Followed company policies and procedures for handling returns, exchanges, and loss prevention.
- Trained and onboarded cashiers, providing hands-on instruction in register operations, customer service best practices, and store procedures.
Community Care Provider
Community Connections
02.2023 - 08.2024
- Provided compassionate, person-centered care to clients with varying physical and developmental needs in both home and community settings.
- Assisted clients with daily living activities including personal hygiene, meal preparation, medication reminders, and mobility support.
- Supported clients in achieving greater independence through engagement in recreational, social, and life-skills activities.
- Promoted a safe and supportive environment, adhering to all health, safety, and confidentiality protocols.
Delivery Driver
FedEx:Ground
08.2022 - 02.2023
- Safely and efficiently delivered packages to residential and commercial addresses, consistently meeting delivery deadlines.
- Operated company vehicles in compliance with all traffic laws and safety regulations.
- Maintained accurate records of deliveries, pickups, and customer interactions using handheld scanning devices and delivery logs.
- Provided excellent customer service by handling inquiries and resolving delivery issues in a professional manner.
Nanny
Private Households
01.2020 - 05.2022
- Provided full-time care for children in a live-in role, ensuring a safe, nurturing, and structured home environment.
- Managed daily routines including wake-up, meals, school preparation, extracurricular activities, bath time, and bedtime.
- Planned and facilitated age-appropriate educational and recreational activities to support developmental milestones.
- Prepared nutritious meals and snacks, handled light housekeeping related to the children, and maintained a clean, organized living space.
Customer Service
Dillard's
12.2012 - 01.2015
- Delivered high-level customer service by assisting shoppers with inquiries, returns, exchanges, and product information in a professional and courteous manner.
- Operated the customer service desk, handling transactions, resolving complaints, and ensuring a smooth and positive shopping experience.
- Made regular overhead store announcements for promotions, events, and customer assistance, maintaining a clear, friendly, and professional tone.
- Collaborated with sales and management teams to resolve customer concerns efficiently and uphold store policies.
Education
High School Diploma -
Homeschool Program
Boise05-2011
Skills
- Patience and composure
- Training and coaching
- Opening and closing procedures
- Logistics management
Timeline
Customer Experience Coordinator
Tj Maxx Dept Store
08.2024 - Current
Community Care Provider
Community Connections
02.2023 - 08.2024
Delivery Driver
FedEx:Ground
08.2022 - 02.2023
Nanny
Private Households
01.2020 - 05.2022
Customer Service
Dillard's
12.2012 - 01.2015
High School Diploma -
Homeschool Program
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