Fajar Apriandi
Service Manager
Bogor,Jawa Barat
Work History
Service Key Account Manager
Mindray Medical Indonesia
Jakarta, Indonesia
10.2021 - 11.2023
- Organize internal and external distributor service resources to guarantee service delivery (installation, corrective, and preventive maintenance Key Account customers to ensure customer satisfaction.
- Understand KA customer demands, organize their main points, and set up and optimize suitable service policies and strategy to improve brand impact at the Hospital.
- Analysis of local competitor dynamics in the market, setup of yearly service strategy to expand Mindray brand at local market (SLA, Value-added service, service activity).
- Achieve periodic service revenue/contract based on local market features to set up well-matched service revenue solutions to improve service income.
- Maintaining service KOL relationship of KA Customers, establishing academic seminar platform between international and national service KOL.
Head of Technical Service Dept
PT Advance Medicare Corpora
Jakarta, Indonesia
01.2016 - 06.2021
- Responsible for ensuring good after-sales service and providing technical support for all Karl Storz products in Indonesia. Responsibilities may include providing product training to customers, maintenance, repair, post-sale installation and handling customer complaints that include providing solutions to problem that occur.
- Helps achieve a 10% increase in sales revenue over 1 year.
- Helps increase the number of customers in the service contract program.
- Communicate with the factory for all technical problems that occur including asking for solutions from the factory for the damage that occurs.
- Establishing good relationships with customers and principles, including bridging between principals and customers/end users
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
Team Leader
PT Advance Medicare Corpora
Jakarta, Indonesia
02.2013 - 12.2015
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Responsible for ensuring all technical activities still on the track.
- Ensure 1x24 hours response time are working.
- Ensure all maintenance schedules are on time.
Field Service Engineer
PT Rajaerba Indochem
Jakarta, Indonesia
08.2012 - 01.2013
- Performed maintenance visits, repair and product training.
- Managed repair documentation while troubleshooting for devices.
- Ready for 24 hours customer call.
Education
Diploma of Electromedical Engineering - Electromedical Engineering
07.2009 - 07.2012
Bachelor of Engineering - Electricity Engineering
07.2017 - 01.2020
Skills
Fast LearnerDecision MakingLeadership SkillsAbility to Work in a TeamCommunication SkillsMicrosoft OfficeLeadershipCustomer ServiceCommunication SkillsCustomer satisfactionDecision MakingLeadership SkillsMicrosoft OfficeSelf-motivatedTroubleshooting
Interest
- Motorcycle
- Martial art
- Traveling
Certification
- Karl Storz Technical Training Level 1, 2013, Tuttlingen, Germany.
- Karl Storz Technical Training for Camera System, 2015, Tuttlingen, Germany.
- Allied Product Training for Ventilaltor, 2016, St. Louis, Missouri, USA.
- Pharmacy and Medical Device Business Education Week, 2018, Bogor, Indonesia.
- Karl Storz Flexible Endoscopy Training, 2019, Vienna, Austria.
- Enhancing Presentation Skill using MS Power point. 2022, Jakarta, Indonesia
Award
- The Best Team Support in Advance Medicare Corpora, Indonesia, 2016, 2017, 2019.
- Mindray Monthly Special Award November 2021, Issued by Mindray Nov 2021.
- Mindray Monthly Special Award February 2022, Issued by Mindray Feb 2022.
- Mindray Monthly Special Award Aug 2022, Issued by Mindray Aug 2022.
Timeline
Service Key Account Manager - Mindray Medical Indonesia
10.2021 - 11.2023
Jayabaya University - Bachelor of Engineering, Electricity Engineering
07.2017 - 01.2020
Head of Technical Service Dept - PT Advance Medicare Corpora
01.2016 - 06.2021
Team Leader - PT Advance Medicare Corpora
02.2013 - 12.2015
Field Service Engineer - PT Rajaerba Indochem
08.2012 - 01.2013
Poltekkes Kemenkes Jakarta II - Diploma of Electromedical Engineering, Electromedical Engineering
07.2009 - 07.2012