Navicat
Fajar Pratama
Account Manager
Ciamis,Jawa Barat
Summary
Fajar is a proactive IT assistant who quickly adapts to new situations. He possesses the ability to comprehend instructions swiftly and demonstrates unwavering dedication to his work. Fajar exhibits an exceptional passion for technological advancements. Moreover, he excels as a attentive listener, adept at collaborating both within a team and individually, while also enjoying social interactions. Fajar has gained extensive experience in organizational roles, working autonomously as well as part of a team. Furthermore, he has honed his leadership skills through various positions within organizations, events, and jobs. Fajar maintains a constant desire for personal growth and strives for continual self-improvement in order to excel in his professional endeavors.
Overview
6
6
years of professional experience
Work History
Account Manager
PT Sentra Vidya Utama
10.2025 - 01.2026
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Implementation Specialist
Jasamedika Saranatama
06.2023 - 09.2025
- Implementing systems for clients
- Performing system monitoring and maintenance
- Managing databases ( postgresql )
- Engaging in discussions regarding changes and adjustments requested by clients
- Providing training sessions for clients
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Conducted detailed requirements analysis for each project, creating customized solutions based on client needs.
Information Technology Support Specialist
PT Rumah Gadai Jabar
10.2020 - 09.2022
- Ensuring the security and availability of the internet network.
- Performing installation and maintenance of CCTV.
- Participating in the development of business flows for systems used such as Point of Sales (POS) and Dashboard.
- Responsible for operational hardware devices.
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
- Demonstrated versatility through supporting various hardware devices, software applications, and operating systems in a rapidly changing IT environment.
Intern
Institut Pertanian Bogor (IPB)
01.2020 - 04.2020
- Performing maintenance on the campus network
- Configuring the network in campus areas
- Assisting with the campus gate system project
- Conducting tests for new devices
Education
Associate of Science - AS - Teknik Komputer
IPB University
08.2017 - 05.2020
No Degree - Computer Networking
Cisco Networking Academy Courses
Bogor 04.2001 -
Skills
Presentation Skills
Project Management
Analytical Skills
Database Management
Maintenance Support
Training Facilitation
System Implementation
Hardware Management
office applications
Personal Information
Date of Birth: 09/22/98
Software
Microsoft Office
Jira
Languages
English
Upper intermediate (B2)
Indonesian
Bilingual or Proficient (C2)
Timeline
Account Manager
PT Sentra Vidya Utama
10.2025 - 01.2026
Implementation Specialist
Jasamedika Saranatama
06.2023 - 09.2025
Information Technology Support Specialist
PT Rumah Gadai Jabar
10.2020 - 09.2022
Intern
Institut Pertanian Bogor (IPB)
01.2020 - 04.2020
No Degree - Computer Networking
Cisco Networking Academy Courses
04.2001 -
Associate of Science - AS - Teknik Komputer
IPB University
08.2017 - 05.2020