Microsoft Excel
Fajrul Jihad
Brand Activation & Event Management
Bekasi
Summary
I have 15 years of work experience, including 2 years as a Customer Service Representative in the telecommunications sector, 5 years in event management in the media and advertising agency industry, and 8 years in brand activation in the financial technology field. I am proficient in using MS Office (Excel, PowerPoint, Word). I am a friendly, diligent, and persistent person, capable of working both individually and as part of a team. I have a creative mindset, enjoy challenges, and i am able to execute solutions to any problem
Overview
13
13
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Activation
PT. Airpay International (ShopeePay)
11.2019 - Current
- Handling material offline branding for Shopee Pay and Shopee Food
- Develop and execute blueprint for branding activations at merchant
- Manage all aspects of production and delivery for each campaign.
- Responsible to monitoring for all deliveries in the projects/campaigns on Shopee Pay.
- Monitoring quality of POSM
- Create and monitor the monthly budget for production and delivery.
Brand Activation
PT. Visionet International (OVO)
01.2017 - 11.2019
- Streamlined processes to improve efficiency in brand activation initiatives.
- Implemented effective training programs to elevate staff performance in brand activation roles.
- Contributed to company growth by consistently creating eye-catching marketing collateral that effectively communicated brand messages.
- Preparing for branding and man power (brand presenter) to make the campaign do well
- Survey the strategic location for branding in store/mall/UMKM
- Built strong relationships with customers, resulting in increased brand loyalty and repeat business.
- Developed comprehensive marketing strategies to increase brand visibility and improve overall sales performance.
Event Coordinator
PT. Media Nusantara Wahana (MRA Group)
01.2016 - 01.2017
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Coordinating with relevant communities to support event
- Conceptualize event ideas and collaborate with internal stakeholders to understand event goals and objectives
- Brainstormed and implemented creative event concepts and themes.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
Marcomm Event, Activation, Branding, and Community
PT. Media Nusantara Informasi (MNC Group)
02.2013 - 01.2016
- Managed vendor relationships, ensuring timely delivery of quality materials at competitive prices.
- Organized trade shows and events to showcase company offerings, resulting in increased sales leads and brand awareness among potential clients.
- Coordinating with various communities, such as those in the fields of health, sports, and arts, to collaborate in event implementation.
- Responsible for all aspects of event preparation, including concept development, budgeting, venue selection, talent acquisition, and post-event reporting.
- Collaborated with cross-functional teams to ensure seamless integration of marketing strategies across all channels.
Customer Service Representative
PT. Smartfren Telecom
03.2012 - 10.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Bachelor Degree - Psychology
Jayabaya University
Jakarta, Indonesia 01.2007 - 01.2012
Skills
Communication
Leadership
Analytical Thinking
Negotiation
Event Management
Team Work
Problem Solving
Software
Power Point
Microsoft Word
Timeline
Activation
PT. Airpay International (ShopeePay)
11.2019 - Current
Brand Activation
PT. Visionet International (OVO)
01.2017 - 11.2019
Event Coordinator
PT. Media Nusantara Wahana (MRA Group)
01.2016 - 01.2017
Marcomm Event, Activation, Branding, and Community
PT. Media Nusantara Informasi (MNC Group)
02.2013 - 01.2016
Customer Service Representative
PT. Smartfren Telecom
03.2012 - 10.2012
Bachelor Degree - Psychology
Jayabaya University
01.2007 - 01.2012
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