Summary
Overview
Work History
Education
Skills
Timeline
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Falysha Thompson

Idaho Falls

Summary

Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Uniforms2Gear Inc.
08.2021 - Current
  • Conducted regular audits for accurate stock levels, reducing excess inventory.
  • Assist team members through challenges with clear communication and support.
  • Analyze sales data for informed decision-making on product placement.
  • Strengthening customer loyalty with personalized interactions and follow-ups.
  • Managing cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managing opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervise and evaluate staff to help improve skills, achieve daily objectives, and attain advancement.
  • Foster a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Resolve escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provide weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interview, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coordinated with external vendors to ensure deliverables met project specifications.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Managed supplier relationships to ensure timely delivery of products and services.
  • Established long-term agreements with strategic suppliers, securing favorable pricing and delivery terms.

Operations Manager

Fuel'd Apparel & Design
11.2019 - 06.2020
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained accurate inventory levels by conducting routine audits, placing orders for necessary items, and removing expired or recalled products from shelves.
  • Helped maintain an organized office space by overseeing supplies inventory levels and placing orders when necessary.

Education

Certified Nursing Assistant -

Ridgeline CNA
St. George, UT
06-2012

High School Diploma -

Southwest High School
St. George, UT
06-2010

Skills

  • Analytical Problem-Solving
  • Customer Engagement
  • Inventory Management
  • Client Relationship Management
  • Efficient Time Allocation
  • Collaborative Leadership
  • Store Operations Management
  • Detail-Oriented Analysis
  • Efficient Store Management
  • POS System Proficiency
  • Order Processing
  • Strategic Task Distribution

Timeline

Assistant Store Manager

Uniforms2Gear Inc.
08.2021 - Current

Operations Manager

Fuel'd Apparel & Design
11.2019 - 06.2020

Certified Nursing Assistant -

Ridgeline CNA

High School Diploma -

Southwest High School

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Falysha Thompson