Falysha Thompson
Idaho Falls
Summary
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Uniforms2Gear Inc.
08.2021 - Current
- Conducted regular audits for accurate stock levels, reducing excess inventory.
- Assist team members through challenges with clear communication and support.
- Analyze sales data for informed decision-making on product placement.
- Strengthening customer loyalty with personalized interactions and follow-ups.
- Managing cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managing opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervise and evaluate staff to help improve skills, achieve daily objectives, and attain advancement.
- Foster a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolve escalated customer issues effectively leading to improved customer satisfaction rates.
- Provide weekly work schedules to employees to accommodate business demands and vacation requests.
- Interview, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coordinated with external vendors to ensure deliverables met project specifications.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Managed supplier relationships to ensure timely delivery of products and services.
- Established long-term agreements with strategic suppliers, securing favorable pricing and delivery terms.
Operations Manager
Fuel'd Apparel & Design
11.2019 - 06.2020
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained accurate inventory levels by conducting routine audits, placing orders for necessary items, and removing expired or recalled products from shelves.
- Helped maintain an organized office space by overseeing supplies inventory levels and placing orders when necessary.
Education
Certified Nursing Assistant -
Ridgeline CNA
St. George, UT06-2012
High School Diploma -
Southwest High School
St. George, UT06-2010
Skills
- Analytical Problem-Solving
- Customer Engagement
- Inventory Management
- Client Relationship Management
- Efficient Time Allocation
- Collaborative Leadership
- Store Operations Management
- Detail-Oriented Analysis
- Efficient Store Management
- POS System Proficiency
- Order Processing
- Strategic Task Distribution
Timeline
Assistant Store Manager
Uniforms2Gear Inc.
08.2021 - Current
Operations Manager
Fuel'd Apparel & Design
11.2019 - 06.2020
Certified Nursing Assistant -
Ridgeline CNA
High School Diploma -
Southwest High School
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