FARAH DAMIWA

- Increased mortgage applications
- Developed and implemented a successful marketing campaign.
- Secured an average loan amount for clients, exceeding industry benchmarks.
- Achieved a client retention rate through strong relationship building and customer service.
- Successfully negotiated favorable loan terms for of clients.

- Supervise the achievement of sales targets in the area
- Conduct visits and support to home broker sales developer colleagues
- Monitor and ensure team members' sales strategies and planning

- Developing skills and motivation of the sales team
- Conduct progress reviews related to sales

• Worked with sales representatives to develop strong customer connections, promoting long-lasting relationships.
• Empowered staff members to contribute to continuous improvement, quality and growth of company.
• Tracked KPIs to drive profitability and target delivery.
• Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
• Built and maintained loyal, long-term customer relationships through effective account management.

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Supported team by demonstrating respect and willingness to help.
• Offered friendly, efficient customer service and handled challenging situations with ease.

- Build a good relationship / communication with the mortgage application source
- Maintain good relations with the source parties of KPR applications
- Participate in sales promotion activities (developer, PA, referral club, etc.)
- Book KPR in the volume & account according to the grade on the SPT
- Carry out the mortgage credit process according to the provisions of the Credit Policy

• Educated clients on loan products available to facilitate decision-making, describing complex terms in easy-to-understand language.
• Analysed financial statements to identify client viability and risk.
• Grew existing client relationships through regular updates and engagement, boosting retention.
• Submitted loan applications to the underwriter for verification and recommendations.

• Interacted with customers professionally by phone, email or in-person to provide information and direct queries to appropriate staff members.
• Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
• Prepared vendor invoices and processed incoming payments.
• Oversaw office inventory ordering, requisitions and stocking.