Farrah Refnihana Mandatara

1. April 2011 - April 2014.

• Administration at PT. Darma Adiyasa Utama (Vendor PT. PLN Persero) Jakarta
• Facilitated communication between departments to ensure smooth workflow.

2. June 2014 - August 2016.

• Administration at PT. Irthiawan Bersaudara (Vendor PT. PLN Persero) Jakarta
• Coordinated employee schedules and maintained accurate timekeeping records.
• Maintained accurate records of customer interactions and transactions.

3. October 2017 - December 2020.

• Technical Administration at PT. Harindo Jaya (General Contractor) Jakarta
• Prepared invoices for payment processing according to established guidelines.
• Met incoming customers pleasantly and offered support and service.
• Processed and filed documentation, ensuring accuracy and confidentiality.

4. January 2018 - March 2020

• Tour Guide and Owner of Djavu Bali Tour and Travel, BALI
• Assisted with the development and implementation of staff policies and procedures.
• Maintained detailed records of all customer interactions.
• Communicated effectively with customers regarding their inquiries or complaints.

5. March 2020 - November 2020

• Owner Representative at Juara Kopi (Coffee Shop) Bali
• Collaborated with other departments to ensure efficient workflow processes.
• Resolved conflicts between staff members in a timely manner while maintaining professionalism.

6. December 2020 - August 2024

• Manager, Store at Clothing Local Brand, Beachwell Bali.
• Organized team building activities designed to improve morale among staff members.
• Conducted regular meetings with staff to discuss progress, challenges, and opportunities for improvement.
• Provided feedback to team members on their job performance during one-on-one meetings.
• Participated in the planning of special events and promotions for the organization.