FASALU RAHMAN
Chalachikkara
Summary
Experienced professional and effective leader with a passion for driving team success and surpassing objectives. Demonstrated expertise in fostering team collaboration, strategic planning, and problem-solving. Known for successfully executing new initiatives while effectively multitasking. Creates a dynamic and positive workplace culture that aligns with the organization's mission and values. Committed to training new hires and mentoring struggling workers to ensure overall team success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Leader
Popular Vehicles & Services Pvt.Ltd
10.2019 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to improve the business and their individual performance
- Conducted regular reviews of operations and identified areas for improvement
- Maintained database systems to track and analyze operational data
- Evaluated Team Member's performance and provided coaching to address inefficiencies
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism
- Led 30 member team to improve the company's Bodyshop, Service, Insurance & Digital sales business
Quality Analyst
Popular Vehicles & Services Pvt.Ltd
05.2019 - 10.2019
- Audited Outbound & Inbound calls of CREs and given instructions to improve the Quality & Business
- Analyzed quality and performance data to support operational decision-making
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training
IT Desktop Support
IRS Computers
08.2018 - 04.2019
- Worked with various systems, software and peripherals and various types of games
- Monitored system performance to identify potential issues
- Skilled at working independently and collaboratively in a team environment
- Installed, configured and maintained computer systems and network connections
Customer Relation Executive
Popular Vehicles & Services
10.2012 - 04.2013
- Identified issues, analyzed information and provided solutions to customer problems.
- Provided professional services and support in a dynamic work environment
Education
BBA - Business Administration And Management
Rabindranath Tagore University
08-2025
Higher Secondary - Humanities
Dr.KB Menon Memorial HSC
Thrithala, Palakkad03-2012
High School -
HSC Peringode
Peringode, Palakkad03-2010
Skills
- Effective communication
- Quick learner with adaptability
- Timely project completion
- Team collaboration
- Positive interpersonal skills
- Strategic problem-solving
- Consistent and duty-oriented
- Telemarketing experience
- IT troubleshooting assistance
- Experienced with Microsoft Office applications
Languages
Malayalam
English
Tamil
Certification
- Diploma In Computer Hardware & Networking
- AI Tools & ChatGPT Workshop
Hobbies and Interests
- Watching Films, Of Course I am a Movie Buff.
- Listening Songs, Having a playlist with Beautiful Melodies
- Reading Books, Trying to spend time for reading on daily basis.
- Travelling, looking for Explore the unexplored vibes.
Timeline
Team Leader
Popular Vehicles & Services Pvt.Ltd
10.2019 - Current
Quality Analyst
Popular Vehicles & Services Pvt.Ltd
05.2019 - 10.2019
IT Desktop Support
IRS Computers
08.2018 - 04.2019
Customer Relation Executive
Popular Vehicles & Services
10.2012 - 04.2013
BBA - Business Administration And Management
Rabindranath Tagore University
Higher Secondary - Humanities
Dr.KB Menon Memorial HSC
High School -
HSC Peringode
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