Fatrin Muljadi
Scheduler & Commercial Support
South Tangerang
Summary
Operation and commercial support professional with over 10 years of experience across banking operation and the energy industry. Currently responsible for coal shipment scheduling, logistic coordination and commercial documentation management. Proven ability to coordinate with internal team and external vendors, manage reporting, and ensure smooth execution of shipment and commercial process. Strong background in process coordination, data analysis, and stakeholder management with supported by an Industrial Engineering education.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Scheduler & Commercial Support
PT Bhumi Rantau Energi
07.2023 - Current
- Develop and manage short-term and long-term coal shipment schedules for export and domestic deliveries
- Monitor shipment performance through Gantt chart simulation and planned vs actual schedule analysis
- Coordinate logistic activities with internal team (production, hauling and jetty operations teams)
- Liaise with external vendors including barge company, stevedoring company and floating craned providers
- Monitor shipment execution to ensure alignment with production plans and contractual commitments
- Prepare daily weekly, and monthly reports for shipment activities
- Support preparation of coal sales contracts and commercial documentation
- Maintain commercial records including sales contract, invoice, delivery orders and shipping documents
- Maintain communication with customers regarding shipment schedule and documentation status
Assistant Sub-Branch Manager
PT Bank Central Asia Tbk
04.2023 - 06.2023
- Assisted the branch manager in managing daily banking operations and branch performance
- Supervised teller and customer service operation to ensure compliance with bank operational procedures and service standards
- Supported business development through customer relationship management and product promotion
Regional Service Quality Officer
PT Bank Central Asia Tbk
07.2017 - 03.2023
- Monitored and evaluated service quality across multiple branch office within the region
- Conducted branch audits and operational evaluations to ensure compliance with service standard
- Analyzed customer feedback and complaint trend to improve service quality
- Prepare performance reports and service quality recommendations
Head of Customer Service Operations
PT Bank Central Asia Tbk
12.2013 - 06.2017
- Managed customer service teams and maintained high standards of customer service delivery
- Handled customer issue resolution and service process improvements
- Ensure adherence to bank operational policies and compliance standards
Production Planning & Inventory Control (PPIC)
PT Pura Barutama
11.2012 - 10.2013
- Managed production planning and scheduling activities
- Ensured availability of raw material for manufacturing operations
- Controlled inventory levels and coordinated production activities to meet customer order timelines
Education
Bachelor Degree - Industrial Engineering
Diponegoro University
10.2012
Skills
Logistic Scheduling & Shipment Planning
Commercial & Contract Documentation
Vendor & Stakeholder Coordination
Supply Chain Coordination
Microsoft Excel
Customer Relationship
Interests
Hobby #1, Hobby #2, Hobby #3, Hobby #4
Timeline
Scheduler & Commercial Support
PT Bhumi Rantau Energi
07.2023 - Current
Assistant Sub-Branch Manager
PT Bank Central Asia Tbk
04.2023 - 06.2023
Regional Service Quality Officer
PT Bank Central Asia Tbk
07.2017 - 03.2023
Head of Customer Service Operations
PT Bank Central Asia Tbk
12.2013 - 06.2017
Production Planning & Inventory Control (PPIC)
PT Pura Barutama
11.2012 - 10.2013
Bachelor Degree - Industrial Engineering
Diponegoro University