Febrika Pamella Ratag
Jakarta
Summary
Competent Customer Engagement Executive with strong background in identifying and capitalizing on business growth opportunities. Proven track record of successfully negotiating partnerships and expanding market presence. Demonstrated ability to lead cross-functional teams and develop strategic functional plans. Quick thinking and adaptable to evolving business and service user requirements. Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in the offices.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Development Manager
PT ECLECTIC CONSULTING
02.2023 - Current
- Increased more than 15 new clients base from state-owned enterprise in a year by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Negotiated and closed long-term agreements with more than 10 state-owned enterprise in assigned territory from 2023 to 2024.
- Finished 30+ training and assessment (certified from SAP) for Sales and CEE as SAP Partner.
- Facilitated regular communication with customer to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for customer based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Strengthened customer relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Non Medical Manager
Bintaro Women and Children Clinic
09.2021 - 10.2022
- Manage 1,5 billion rupiahs budget from 2021 to 2022 for Non Medical Divisions;
- Negotiate with 4 vendors (Coffee shop, IT, Building Management and Outsourcing) and closed deals with satisfactory amount;
- Coordinate Grand Opening of BWCC;
- Developed new contracts with 5 insurance companies;
- Manage and Evaluate 15 subordinate in 5 divisions and 9 subordinate from outsourcing;
- Collaborated with local authorities in safeguarding parking lot;
- Set and monitored performance marketing targets, 3 offline events and 4 online event for each month for optimised service-user care.
- Coordinated staff rotas to meet service requirements whilst remaining under budget.
- Managed daily service operations through strategic planning.
Secretary to Board of Directors
Jacobis
09.2019 - 07.2021
- Partnered with 12 consultants management to implement processes and to complete projects using SAP HANA;
- Established to lead weekly meeting with HR, GA, Sales & Marketing, IT and Finance meeting;
- Organised monthly routine meetings with 5 head divisions and BOD;
- Documented conferences, meetings and appointments;
- Organised master calendar of appointments, operational targets and projects.
- Drafted documents and reports for management review.
- Documented conferences, meetings and appointments with resume reports.
- Wrote business correspondence and technical letters.
- Created expense reports with matching receipts.
- Supervised administrative work and set goals for staff.
- Prioritised incoming communications to filter out basic requests and minimise disruptions.
Education
Diploma of Higher Education - Secretarial
Secretary Academy of Tarakanita
07.1999
Skills
- Computer proficiency
- Leadership experience
- Communication skills
- Teamwork
- Interpersonal skills
- Attention to details
- Problem-solving abilities
- Training and mentoring
- Relationship building and retention
- Negotiations
- Decision-Making
Certification
- CPEA & SAP Build in RISA with SAP S/4HANA Cloud for Sales.
- Global Compliance Training for SAP Partners.
- SAP PartnerEdge - Sell Partner Discount Training.
- Advisory Skills - Partner Value Academy.
- RISE with SAP S/4HANA Cloud Private Edition Solution & Partner Consideration.
- SAP Franchise Sales Methodology.
- SAP Ariba - Positioning and Selling the Solutions.
- SAP Signavio for RISE with SAP S/4HANA Cloud Private Edition.
- SAP S/4HANA Cloud Solution Overview.
Timeline
Business Development Manager
PT ECLECTIC CONSULTING
02.2023 - Current
Non Medical Manager
Bintaro Women and Children Clinic
09.2021 - 10.2022
Secretary to Board of Directors
Jacobis
09.2019 - 07.2021
Diploma of Higher Education - Secretarial
Secretary Academy of Tarakanita
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