Febrina Adams
Anchorage
Summary
Detail-oriented professional with a proven ability to manage time effectively and maintain organizational efficiency in various environments. Recognized for a strong work ethic, adaptability, and exceptional interpersonal skills that facilitate collaboration. Experienced in independent work settings and rapidly acquiring new competencies to enhance team productivity.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Kohl's
Jasper
11.2024 - 03.2025
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
Executive Secretary
Inez Cosmetics
Malang
02.2021 - 03.2023
- Drafted more than 100 meeting agendas, supplying advanced materials.
- Formulated expense reports for the top management.
- Created, maintained, and entered information into databases on a monthly basis.
- Facilitated the upkeep and cleanliness of the office by coordinating with a cleaning staff of five.
- Managed executives' calendars to keep track of events, meetings and activities.
- Coordinated the flow of internal and external communication with 100% accuracy on a daily basis.
- Arranged the domestic travel arrangements for the CEO and executive team.
Junior Secretary and Customer Support
Quality Works Furniture
Lamongan
01.2019 - 12.2020
- Maintained and ensured regulations for all import and export processes.
- Monitored over 100 product tests on a monthly basis.
- Sent and distributed mail and parcels.
- Managed multiple calendars and contacts using computer software.
- Operated office equipment such as photocopiers, scanners, and fax machines.
English Teacher
Stanbrain Indonesia
Malang
10.2018 - 12.2018
- Created daily teaching scenario.
- Repeated key lesson information to teach grammar and help students grasp concepts.
- Made learning grammar fun by involving problem-solving and language play.
- Prepared the students for standardized testing and provided educational guidance.
Education
Bachelor of Education - English Education
University of Muhammadiyah Malang
Indonesia08-2018
Skills
- Business correspondence management
- Scheduling
- Office administration
- Report generation
- File management
- Meeting support
- Minute taking
- Presentation creation
- Strong decision-making
- Student-centered learning
- Learning assessments
- Student engagement
- Innovative lesson planning
Accomplishments
- Graduated with Summa cum laude honor
- 2012 National article writing competition winner
Languages
English
Proficient
C2
Timeline
Customer Service Representative
Kohl's
11.2024 - 03.2025
Executive Secretary
Inez Cosmetics
02.2021 - 03.2023
Junior Secretary and Customer Support
Quality Works Furniture
01.2019 - 12.2020
English Teacher
Stanbrain Indonesia
10.2018 - 12.2018
Bachelor of Education - English Education
University of Muhammadiyah Malang