FEBY ANNISA PRASASTI
Server/Waitress
Bengkal
Summary
Highly customer-service oriented professional with almost 6 years of experience in the restaurant industry. Proven ability to provide guest experiences as both a server and waitress, efficiently managing table sections, processing orders accurately, and ensuring customer satisfaction. Skilled in multitasking, communication, and maintaining a positive dining atmosphere.
Motivated server and waitress with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
1
1
Certification
3
3
Languages
Work History
Server
ATRIA Hotel Magelang
Jl. Jend. Sudirman No.42, Tidar Sel., Kec. Magelan
10.2020 - 04.2021
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server/Waitress
Oharang Korean BBQ Yogyakarta
10.2021 - 02.2023
- An “All You Can Eat (AYCE) Authentic Korean” experience, typically involves a unique dining format where customers pay a fixed price for unlimited access to a selection of beef and other dishes. The “Service” component is integral, as it often blends traditional table service with a self-cooking model.
- 1. Greeted customers when they arrived, introduced them to the menu, and announced daily special menu.
- 2. Setting up the table, upselling product, and serving food in the restaurant.
- 3. Handle customers complaints and resolving issues through acknowledgment and commitment service boosting customers satisfaction.
- 4. Managed opening and closing duties including restocking items and handling cash drawer.
- 5. Promoted leader for almost a year and led a team with 12
Waitress
Adora Cruises
08.2023 - Current
- This role requires a deep understanding of Chinese, efficient service techniques, and the ability in a fast-paced, and team-oriented. The primary goal is to enhance the passengers' dining experience and contribute positively to their overall cruise vacation.
- Proven experience as a waitress, ideally in a high-volume restaurant buffet or dining setting, with a preference for experience in Chinese or similar Asian restaurants.
- Excellent customer service orientation and interpersonal skills. Ability to work efficiently under pressure in a dynamic environment.
- Strong communication skills in English; knowledge of additional language (Mandarin) may be advantageous.
- Physical stamina to stand and walk for extended periods and lift moderate weights.
- Willingness to work flexible hours, including shifts, weekends, and holidays, and to be away from home for extended periods (contract work).
- Adherence to grooming standards and professional appearance.
- Basic knowledge of cash handling and POS systems.
- Adora Cruises is a Chinese cruise line, formerly known as CSSC Carnival Cruise Shipping, that began operations in 2020 with two ships purchased from Costa Cruises, Costa Atlantica and Costa Mediterranea. The company is a joint venture between Carnival Corporation & plc, China Investment Corporation, and CSSC. Adora Cruises primarily focuses on cruises in Asia, including China, South Korea, and Japan, with embarkation/disembarkation ports in Shanghai.
- Tel No.: 86-13631311461; Email: 060870110@qq.com.
Education
No Degree - Food and Beverage Service
Captain's Club Yogyakarta Floating Hotel College
Jl. Kota Baru Atau, Jl. Selokan Mataram, RT.05/RW. 04.2001 -
Skills
Customer service
Dining area maintenance
Guest relations management
Menu recommendations
Strong multitasking
Team collaboration
Certification
ADORA MEDITERRANEA AMBASSADOR
Timeline
ADORA MEDITERRANEA AMBASSADOR
03-2025
Waitress
Adora Cruises
08.2023 - Current
Server/Waitress
Oharang Korean BBQ Yogyakarta
10.2021 - 02.2023
Server
ATRIA Hotel Magelang
10.2020 - 04.2021
No Degree - Food and Beverage Service
Captain's Club Yogyakarta Floating Hotel College
04.2001 -