Felicia Althea Jauwandi
Account Manager
Jakarta
Summary
Offering strong organizational skills and commitment to learning and development in dynamic business environment. Contributes understanding of customer needs and ability to adapt to various client demands. Ready to use and develop communication and project management skills in Account Manager role.
Overview
8
8
years of professional experience
Work History
Account Manager
Teknologi Timur Indonesia PT
02.2023 - 03.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Account Executive
Kansai Prakarsa Coatings PT
04.2020 - 03.2023
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Barista
Sari Coffee Indonesia PT (Starbucks)
10.2018 - 04.2020
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Sales Funding Officer
Digibank By DBS
09.2017 - 09.2018
- Improved overall funding success rate by developing tailored proposals based on funder requirements and priorities.
- Participated in relevant training sessions, staying up-to-date on industry trends and best practices in grant management.
- Managed multiple grant budgets simultaneously while adhering to strict guidelines and deadlines.
- Developed strong relationships with donors, enabling successful fundraising campaigns.
Education
Diploma - Hospitality Management
Trisakti Institute of Tourism
Jakarta 04.2001 -
Skills
Account management and development
Teamwork and collaboration
Customer service
Client relationship management
Sales development
Timeline
Account Manager
Teknologi Timur Indonesia PT
02.2023 - 03.2025
Account Executive
Kansai Prakarsa Coatings PT
04.2020 - 03.2023
Barista
Sari Coffee Indonesia PT (Starbucks)
10.2018 - 04.2020
Sales Funding Officer
Digibank By DBS
09.2017 - 09.2018
Diploma - Hospitality Management
Trisakti Institute of Tourism
04.2001 -
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