Felicia Liviani
Virtual Assistant
Surabaya,Jawa Timur
Summary
Organized Virtual Assistant with experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Social Media Manager
Abel Health
Oslo, Norway
10.2019 - 01.2022
- Analyzed and reported social media and online marketing campaign results.
- Developed marketing content such as blogs and advertisements for social media.
- Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
Social Media Manager
Cheer team at University of Michigan
Ann Arbor, Michigan, USA
12.2019 - 12.2021
- Developed social media content such as editing, taking, posting photos and videos on Instagram.
- Analyzed and reported social media and online marketing campaign results.
- Social media engagement to keep followers engaged and updated on events. This includes answering Instagram comments and direct message.
Virtual Assistant
Koekoesan Publishing
Surabaya, Jawa Timur, Indonesia
08.2020 - 11.2021
- Managed appointments and booked meetings with customers.
- Completed administrative tasks by performing business correspondence, transcription and data entry.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Analyzed and compiled data to prepare comprehensive reports for management.
- Executed travel arrangements by researching and booking flights and accommodations.
Education
BBA - Marketing
University of Michigan
Ann Arbor, Michigan, USA 08.2019 - 05.2021
Harp Performance
San Francisco Conservatory of Music
San Francisco, California, USA 08.2017 - 05.2019
Skills
Scheduling and calendar management
Administrative support
Database administration
Meeting arrangements
Travel planning
Business administration
Bookkeeping
Customer relations and communications
Search engine optimization expertise
Social Media Management
Google Analytics
G-Suite
Timeline
Virtual Assistant
Koekoesan Publishing
08.2020 - 11.2021
Social Media Manager
Cheer team at University of Michigan
12.2019 - 12.2021
Social Media Manager
Abel Health
10.2019 - 01.2022
BBA - Marketing
University of Michigan
08.2019 - 05.2021
Harp Performance
San Francisco Conservatory of Music
08.2017 - 05.2019