Open To Work
Felicia Marie Martinez
Caldwell
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Case Manager
First Choice Home Health & Hospice
Boise
10.2025 - Current
- Assessed client needs and developed personalized care plans.
- Coordinated services with healthcare providers and family members.
- Monitored client progress and adjusted care plans as necessary.
- Wound care, lab draw, chronic condition education.
- Provided emotional support and guidance to clients and families.
- Educated clients on health management and available resources.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
Registered Nurse
St Alphonsus Telemetry (progressive care unit)
Nampa
01.2022 - Current
- Patient and family education
- Medication administration
- Blood administration
- Fluid and medication drip administration and titration
- Wound care
- Rhythm strip reading
- CVAD access, and blood draws
Registered Nurse
Idaho youth ranch rehab and resilience center for youth
Caldwell
05.2024 - 11.2024
- Patient and family education
- Medication administration
- Blood administration
- Trauma informed care training
- Restraint training
- Coordinating care with DHW, case managers, and therapists
- Ordering precautions, education and enforcement of precautions
Medical assistant
St alphonsus cancer care
Nampa
10.2020 - 12.2021
- Education over provider orders and medications
- Scanning in consents and patient documents
- Cleaning and stocking rooms and procedure rooms
- Inventory and ordering supplies
- Assisting provider with procedures
- Referrals
- Scheduling patients/ checking them in and out
- Triaging patients, taking vitals
Medical assistant (float)
Primary health medical group
Nampa
04.2018 - 07.2020
- Urgent care triaging, taking vitals
- Respiratory clinic (COVID)
- Clean, package and sterilize packaging
- Injections/immunizations all ages/testosterone injections
- Blood draws
- Education over provider orders and medications
- Scanning in consents and patient documents
- Working with primary care providers
- Referrals
- Medicare annual wellness visits
- Education on lab results per provider orders
- In house testing, strep, influenza, blood glucose, mono spot
- TB testing and resulting
- Autoclave monthly and weekly checking
- Scheduling patients/ checking them in and out
- Fitting braces/crutches
- Ear lavage
- Cleaning and stocking rooms and procedure rooms
- Inventory and ordering supplies
- Assisting provider with procedures
- Eye exams
- DOT physicals
- Drug screens for employment/ pain contracts/ court ordered
- BAT testing (breath alcohol testing)
- EKG testing
Medical assistant
Saltzer health quick care
Nampa
04.2018 - 01.2019
- Urgent care triage, taking vitals
- Autoclave monthly and weekly maintenance
- Fitting braces for joint stability
- Ear lavage
- Cleaning and maintaining rooms by stocking and cleaning
- Assisting providers and nurses with procedures
- Eye exams
- Patient calls for results
- Check medications
- Immunization, and injections
- Strep and influenza testing
- TB testing and resulting
Medical Assistant
St Lukes peds ENT
Boise
04.2016 - 04.2018
- Patient triage for 4 providers. Taking vitals
- Clean, and package instruments to sterilize.
- Sanitize flexible endoscopes.
- Room patients and take vitals.
- Check medications and constitute meds
- Inventory, stocking, and ordering meds for the clinic.
- Verify medications and allergies, load notes for the providers.
- Pre op calls for patients.
Customer Service Rep
Teleperformance
Boise
11.2015 - 04.2016
- Resolve customer issues with billing and policies over the phone.
- Ability to escalate calls to management when needed.
Overnight Stocker
Walmart Supercenter
Meridian
01.2015 - 12.2015
- Process incoming stock deliveries by assisting in unloading trucks
- Transport freight to the sales floors after sorting and ensuring that sufficient quantity has been delivered
- Follow company rules and protocols governing top product placement activities
- Assist customers shopping by providing them with product information
- Accompany customers to required shelves and provide them with price and expiry information
Externship
weight loss clinic
Boise
05.2015 - 07.2015
- Phlebotomy/drawing up labs
- Spinning blood
- Paper charting/computer charting
- Education for weight loss plan
- BMI/vitals-EKGS
- Triage patients
- Call patients to notify of lab results
GL1, OP1, OP2
Sorrento Lactalis
Nampa
04.2011 - 12.2014
- Machine operator
- Check weights and record information
- Manage and check quality of product until it reaches packaging
Office manager/QC/Trainer
Mountain West Property Preservation
Nampa
03.2007 - 04.2011
- Take important phone calls, basic computer skills, knowledge for scanner/fax/copier, and basic accounting skills.
- Quality controls check and observe other employees in their work environment at job sites to help keep quality service.
- Train new employees on how to complete the tasks at hand and show them what to look for at the properties that were being repaired.
Education
RN - BSN
Nightingale College
Boise, IDCertificate of completion - Medical Assisting Program
Milan Institute
Nampa, IDGED - Certification
College of Western Idaho
Nampa, IDSkills
- CPR
- ACLS
- NIHSS
- Emergency first aid
- Automated external defibrillator
- HIPAA
- Phlebotomy
- Electrocardiograph
- Bandaging
- Urinalysis
- Columbia triage psych
- TCI training
- Restraints
- Cardioversion
- Care planning
- Client assessment
- Coordination of care
- Health education
- Wound care
- Patient advocacy
- Resource management
- Compliance monitoring
- Communication skills
- Emotional intelligence
- Problem solving
- Team collaboration
- Conflict resolution
- Time management
- Active listening
- Documentation and reporting
- Empathy and compassion
- Patient assessment
- Discharge planning
- EMR / EHR
- Direct patient care
Certification
- Registered Medical Assistant, 06/04/15, 07/01/18, American Medical Technologists, 2738543
- CPR certification BLS AHA, 06/28/19
- NCLEX, 12/01/21, 71255
Work Preference
Job Search Status
Open to workWork Type
Part TimeContract WorkLocation Preference
RemoteOn-SiteSalary Range
$146000/yr - $200000/yrTimeline
Case Manager
First Choice Home Health & Hospice
10.2025 - Current
Registered Nurse
Idaho youth ranch rehab and resilience center for youth
05.2024 - 11.2024
Registered Nurse
St Alphonsus Telemetry (progressive care unit)
01.2022 - Current
Medical assistant
St alphonsus cancer care
10.2020 - 12.2021
Medical assistant (float)
Primary health medical group
04.2018 - 07.2020
Medical assistant
Saltzer health quick care
04.2018 - 01.2019
Medical Assistant
St Lukes peds ENT
04.2016 - 04.2018
Customer Service Rep
Teleperformance
11.2015 - 04.2016
Externship
weight loss clinic
05.2015 - 07.2015
Overnight Stocker
Walmart Supercenter
01.2015 - 12.2015
GL1, OP1, OP2
Sorrento Lactalis
04.2011 - 12.2014
Office manager/QC/Trainer
Mountain West Property Preservation
03.2007 - 04.2011
RN - BSN
Nightingale College
Certificate of completion - Medical Assisting Program
Milan Institute
GED - Certification
College of Western Idaho