Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Publications
Software
Certification
Timeline
Generic
Felix Fernando

Felix Fernando

Account Manager
Jakarta,Jakarta

Summary

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at campaigns, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Overview

6
6
years of professional experience
7
7
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Account Manager

Tiktok Shop Indonesia
Jakarta
07.2022 - Current
  • Company Overview: Global E-Commerce - Women Apparel
  • Managed approximately 20 - 30 sellers every quarter
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Analyze data and identify solutions to support seller growth through campaign strategies, budgeting, and marketing initiatives.

Operations Strategist

Indodana
06.2021 - 07.2022
  • Improving Indodana's current process to be more efficient.
  • Analyzing the data, find the problems, develop the improvement, recommendation, and implement the improvement plan.
  • Determine the targets to be achieved for the division in operations
  • Calculating KPIs and Incentives

Assistant Lecturer

Atma Jaya Catholic University of Indonesia
01.2019 - 01.2021
  • Statistics and Economic Math

Business Development Intern

Shopee Indonesia
01.2021 - 06.2021

Education

Bachelor - Management - Finance

Atma Jaya Catholic University of Indonesia
BSD, South Tangerang
01.2017 - 01.2021

High School - Social Class

SMAK BPK Penabur
Bandar Lampung, Lampung
01.2014 - 01.2017

Skills

Account management

Teamwork and collaboration

Account development

Client relationship management

Data analytics

Strategic planning

Market forecasting

Accomplishments

  • Q1 2023 – Spot Bonus: Best Fashion AM
  • Q3 2024 – Top 2 Ads Penetration
  • Q4 2024 – Top GMV Fashion Contributor
  • Q4 2024 – Top 10 Ads Penetration
  • Q1 2025 – Top GMV Fashion Contributor
  • Q1 2025 – Top 2 Ads Penetration

Publications

FINTECH: NEW ERA IN BANKING INDUSTRY, Felix Fernando, Christiana Fara Dharmastuti, 2021

Software

Microsoft Excel

SPSS

Certification

Key Account Manager Advanced Certification - Tiktok Shop Shanghai, China

Timeline

Key Account Manager Advanced Certification - Tiktok Shop Shanghai, China

04-2025

Account Manager

Tiktok Shop Indonesia
07.2022 - Current

Operations Strategist

Indodana
06.2021 - 07.2022

Business Development Intern

Shopee Indonesia
01.2021 - 06.2021

Assistant Lecturer

Atma Jaya Catholic University of Indonesia
01.2019 - 01.2021

Bachelor - Management - Finance

Atma Jaya Catholic University of Indonesia
01.2017 - 01.2021

High School - Social Class

SMAK BPK Penabur
01.2014 - 01.2017

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Felix FernandoAccount Manager