Fera Astarini
Bankers
Jakarta
Summary
Proven leader in the banking sector with a track record of driving revenue growth and enhancing customer satisfaction. Skilled in sales development and coaching, adept at fostering client relationships and mentoring teams to exceed performance targets. Achieved significant profitability increases through strategic business development and operational efficiency.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
Branch Manager
Bank Mandiri
Jakarta, Jakarta
06.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth, increased sales by 50%.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Senior Relationship Manager
Bank Mandiri
South Tangerang, Banten
01.2022 - 06.2024
- Collaborated with internal teams to deliver comprehensive wealth management services, maximizing client satisfaction and loyalty.
- Managed diverse portfolio of high-net-worth clients, increased gain min 10%, ensuring satisfaction and retention through personalized attention and strategic planning.
- Planned and attended meetings with clients to cultivate and grow partnerships and opportunities.
Relationship Manager
Bank Mandiri
South Tangerang, Banten
06.2017 - 01.2022
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Increased the number of clients more than 30 % / year.
Customer Service Representative
Bank Mandiri
Jakarta, Jakarta
06.2011 - 03.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Manageg over 50 customer calls/ meets per day.
Management Trainee
PT MARSINDO KONSULT PRIMA
Jakarta
10.2010 - 06.2011
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Enhanced team performance by implementing effective communication strategies within group.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touch point within business journey.
Education
Bachelor of Economics - Economics
UNIVERSITAS IBN KHALDUN BOGOR
Bogor, Indonesia 10.2010 - 10.2010
Skills
Sales Development
Coaching and Mentoring
Employee Development
Business development expertise
Team Player
Customer Relationships
Decision-Making
Team Supervision
Excellent work ethic
Languages
Indonesian
Native language
English
Proficient
C2
Certification
CFS - Certified Fund Specialist
Timeline
Branch Manager
Bank Mandiri
06.2024 - Current
WPPE
01-2023
Senior Relationship Manager
Bank Mandiri
01.2022 - 06.2024
CFS - Certified Fund Specialist
01-2022
WAPERD
01-2022
Relationship Manager
Bank Mandiri
06.2017 - 01.2022
Customer Service Representative
Bank Mandiri
06.2011 - 03.2017
Management Trainee
PT MARSINDO KONSULT PRIMA
10.2010 - 06.2011
Bachelor of Economics - Economics
UNIVERSITAS IBN KHALDUN BOGOR
10.2010 - 10.2010
Similar Profiles
Mohamad Cendikia Isnatinnov HairyMohamad Cendikia Isnatinnov Hairy
Software Engineer at Bank MandiriSoftware Engineer at Bank Mandiri
Moh Chairummin AlfisyahMoh Chairummin Alfisyah
Teller at Bank MandiriTeller at Bank Mandiri
Renal SukriaRenal Sukria
Assistant Vice President at Bank MandiriAssistant Vice President at Bank Mandiri