Ferry Gouw
Jakarta
Summary
Accomplished IT professional with a proven track record at PT. “K” Line Indonesia, adept at implementing disaster recovery plans and enhancing system performance. Skilled in VMware products and VPN installations, I excel in troubleshooting and maintaining IT infrastructure. My existance ensures team collaboration and effective problem-solving, significantly improving operational efficiency.
Overview
25
25
years of professional experience
Work History
IT Supervisor
PT. Sumber Berkat Group
DKI Jakarta
02.2013 - Current
- Managed backup, user account and helpdesk systems.
- Assisted users with basic setup and troubleshooting of desktop computers, laptops and mobile devices.
- Performed troubleshooting steps when needed in order to diagnose and resolve technical issues quickly and effectively.
- Oversaw daily backups of servers and databases ensuring data integrity in case of emergency recovery scenarios.
- Met with users, vendors and technicians to determine computing requirements.
- Implemented security measures such as firewalls, encryption protocols, antivirus programs.
- Provided guidance, instruction and direction to staff members in order to achieve organizational objectives.
- Monitored network activity to optimize system performance while maintaining data integrity.
- Analyzed system logs regularly to detect any potential issues or security breaches.
- Developed data security and disaster recovery procedures.
- Resolved complex technical problems related to server infrastructure, networking equipment and applications.
IT Senior System Engineer
Abbott Indonesia
DKI Jakarta
08.2010 - 01.2013
- Planned, implemented, and integrated updated system-oriented projects.
- Monitored system performance and maintained uptime for critical applications.
- Monitored network performance to determine adjustments needed.
- Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
- Maintained servers, software, and operating system equipment.
- Implemented security measures such as firewalls, antivirus protection and access control policies.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Conducted regular maintenance activities on servers, storage systems and networks.
- Assisted remote employees and made recommendations on handling system problems at home offices.
IT Assistant Manager
PT. “K” Line Indonesia
DKI Jakarta
01.2005 - 08.2010
- Provided company users with tech support for IT problems and account maintenance.
- Collaborated with internal teams on design specifications for custom applications or modifications.
- Reviewed system architecture documents to understand how components interact with each other.
- Developed data security and disaster recovery procedures.
- Analyzed workflows and established priorities for daily operations.
- Procured IT resources for strategic and operational computing requirements.
- Analyzed user requirements to develop technology solutions that meet business needs.
- Directed the installation of new systems including hardware, operating systems, and application software.
- Tracked progress against key performance indicators related to IT services delivery.
- Implemented operational processes for data storage, backup, security, and access control.
- Monitored network performance to ensure optimal availability of resources across departments.
- Managed backup, user account and helpdesk systems.
- Met with users, vendors and technicians to determine computing requirements.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
IT Staff
PT. “K” Line Indonesia
DKI Jakarta
01.2001 - 01.2005
- Troubleshot and resolved network issues for end users.
- Monitored server performance metrics to ensure optimal efficiency levels.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Identified system data, hardware or software components to meet user needs.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
IT Staff (part Timer)
PT. Sruni Garment
DKI Jakarta
01.2000 - 01.2001
- Installed and configured new hardware, software and peripheral devices.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
Education
Computer Accounting - S1
01.2001
Senior High School -
01.1997
Junior High School -
01.1994
Elementary School -
01.1991
Skills
- Developing new Server to fulfill company needs like implementing new application server and backup server
- Develop and experience with virtualization server platforms, like VMware products : vSphere, vCenter, and vMotion
- Developing a VPN installation for a new remote branch site so it can be connected to the main office
- Troubleshoot and maintaining servers, network peripherals, including end-user PCs or laptops
- Implementing suitable Disaster Recovery Planning for company, such as data backup and critical servers backup
Hobbies and Interests
- Reading
- Swimming
- Basketball
- Listening music
- Browsing internet
Activities
- Member of OSIS, SMU Bunda Hati Kudus, Jakarta, 1996
- Member of Paskibra, SMU Bunda Hati Kudus, Jakarta, 1995
- Member of choir, SMU Bunda Hati Kudus, Jakarta, 1995
Personal Information
- Health Status: excellent health
- Date of Birth: 10/10/79
- Gender: male
- Marital Status: married
Timeline
IT Supervisor - PT. Sumber Berkat Group
02.2013 - Current
IT Senior System Engineer - Abbott Indonesia
08.2010 - 01.2013
IT Assistant Manager - PT. “K” Line Indonesia
01.2005 - 08.2010
IT Staff - PT. “K” Line Indonesia
01.2001 - 01.2005
IT Staff (part Timer) - PT. Sruni Garment
01.2000 - 01.2001
Bina Nusantara University - Computer Accounting, S1
SMA Bunda Hati Kudus - Senior High School,
SMP Sang Timur - Junior High School,
SD Kristoforus - Elementary School,
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