Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager
FERRY IRAWAN

FERRY IRAWAN

Engineering
KOTA BEKASI,west java

Summary

Dynamic professional with a proven track record at Hotel BoroBudur Jakarta, excelling in operations management and team leadership. Enhanced customer satisfaction through effective problem-solving and collaboration. Spearheaded initiatives that improved efficiency and reduced costs, while fostering a motivated workforce committed to excellence.

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

17
17
years of professional experience
3
3
Certifications
1
1
Language

Work History

Assistant Manager

Hotel BoroBudur Jakarta
Jakarta, Jakarta
09.2022 - 03.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Defined clear targets and objectives and communicated to other team members.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Chief Technician

Pt.Rotaryana Engineering
DKI Jakarta, Jakarta
07.2008 - 08.2022
  • Reduced downtime for critical systems by proactively troubleshooting and resolving technical issues.
  • Successfully managed resources during periods of high workload, prioritizing tasks and delegating responsibilities to ensure timely completion of critical projects.
  • Optimized workspaces for technician teams, creating a more organized environment conducive to efficient workflow management.
  • Collaborated with cross-functional teams to complete complex projects in a timely manner, resulting in improved overall efficiency.
  • Evaluated supplier performance regularly to ensure consistent quality of products procured from external sources.

Education

South Jakarta - Bachelor of Electrical Engineering

Pancasila University
04.2001 -

Skills

Operations management

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Certification

SANKOSHA JAPAN

Timeline

Assistant Manager

Hotel BoroBudur Jakarta
09.2022 - 03.2025

SANKOSHA JAPAN

11-2017

LG FACTORY,CHANGWON KOREA

03-2016

LG MALAYSIA

10-2015

Chief Technician

Pt.Rotaryana Engineering
07.2008 - 08.2022

South Jakarta - Bachelor of Electrical Engineering

Pancasila University
04.2001 -
FERRY IRAWANEngineering