Ferry Antonius Sidharta
Store Manager
Bekasi
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level store manager position. Ready to help team achieve company goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work History
Deputy Store Manager
PT Catur Mitra Sejati Sentosa ( Mitra10 )
Bekasi
01.2020 - Current
- Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
- Monitored and maintained proper humidity and temperature in climate-controlled stockrooms.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Managed, hired and developed top talent to strengthen workflow and productivity.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Raised property accuracy and accountability by creating new automated tracking method.
- Mitigated business risks by working closely with staff members and assessing performance.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
- Trained new employees on proper protocols and customer service standards.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Retail Store Manager
PT. Anyar Retail Indonesia ( RKM )
Bandung
10.2017 - 01.2020
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Optimized store displays and appearance via strategic merchandising.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Mentored team members to enhance professional development and accountability in workplace.
Education
Bachelor of Science - Engineering Physics
Institut Teknologi Telkom
Bandung 08.2009 - 08.2016
High School Diploma -
SMAK Thomas Aquino
Bali 07.2006 - 06.2009
Skills
Goals and performance
Timeline
Deputy Store Manager
PT Catur Mitra Sejati Sentosa ( Mitra10 )
01.2020 - Current
Retail Store Manager
PT. Anyar Retail Indonesia ( RKM )
10.2017 - 01.2020
Bachelor of Science - Engineering Physics
Institut Teknologi Telkom
08.2009 - 08.2016
High School Diploma -
SMAK Thomas Aquino
07.2006 - 06.2009
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