Fery Suryadi

Current Main Task as:

- Contact Center Product Specialist.

- Client Management

- Vendor Management

- Contact Center System Management and Consultant

• Proven ability to learn quickly and adapt to new situations.
• Strengthened communication skills through regular interactions with others.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Cultivated interpersonal skills by building positive relationships with others.
• • Implementing Startup Project of Call Center• Design concept and deliver Business Process• Standard Operational Procedure• OmniChannel Management Design• System Avalaibility Monitoring• Pre-sales New Client

• Managed daily activities that impacted targeted service levels and tracked adherence to schedules and average handle times.
• Directed, guided, coached and mentored team of 104 agents and surpassed individual and corporate goals.
• Demonstrated professional and polished demeanor with positive, upbeat and friendly personality and supported calling work during times of peak contact volume.
• Supervised and tracked phone and email activity using various contact center applications and software tools.

• Developed strong communication and organizational skills through working on group projects.
• Proven ability to learn quickly and adapt to new situations.
• Learned and adapted quickly to new technology and software applications.
• Self-motivated, with a strong sense of personal responsibility.
• => Managing Team Leader Contact Center.=> Handling Request From Internal Management.=> Monitoring and Analysis Quality, Service Level, Productivity and DisciplineAchievement Contact Center.=> Meeting with another Division, for instance launching new program.=> As a Trainer of New Product Knowledge and Skill Base Routing (SBR)=> Deliver information and doing short brief to Team Leader Contact Center.=> Coaching & Counseling Team Leader or agent Contact Center= Create and Implement Project in Inbound Premium Contact Center.=> To be Blackberry, Android and I-phone Support.