Festianto Saputra
Supervisor Floor
Jakarta Selatan,Jakarta
Summary
Dynamic supervisor with a proven track record at The Langham Jakarta, excelling in staff management and process improvement. Enhanced team productivity through strategic planning and effective communication, fostering a collaborative environment. Committed to exceptional customer service, consistently achieving high satisfaction levels while maintaining attention to detail and strong relationship-building skills.
Overview
11
11
years of professional experience
Work History
Supervisor Floor
The Langham Jakarta
07.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Pantja Restaurant & Bar Jakarta
Captain / Jr. Wine Butler
10.2019 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
Hakkasan Jakarta
Server
11.2018 - 10.2019
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Server Assistant
Up In Smoke
07.2017 - 11.2018
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted with dining room set up prior to and after service period.
- Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
Server
All In Group (Fable Club & Mirror Bali)
06.2016 - 07.2017
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Banquet Server
Hotel Indonesia Kempinski Jakarta
05.2015 - 06.2016
- Handled food and beverage orders for up to Number guests, delivering prompt and friendly service.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Provided friendly, courteous service to create memorable moments for guests.
- Carried out professional service, retaining polite and friendly approach at all times.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Adhered to all health and safety regulations while serving food and beverages.
Daily Worker Banquet Server
The Ritz Carlton Pacific Place
05.2014 - 05.2015
- Developed strong interpersonal skills through regular communication with coworkers, supervisors, and clients during assigned tasks.
- Managed workload effectively by multitasking and prioritizing responsibilities according to urgency or importance.
- Provided support to coworkers, contributing to the overall success of the team''s daily goals.
- Enhanced team productivity through effective communication and collaboration on daily projects.
- Showcased adaptability by quickly learning new processes or techniques required for various job assignments throughout the day.
- Improved workplace efficiency by organizing and prioritizing daily tasks.
- Maintained clean and organized workspace, promoting a positive work environment for all employees.
Education
S1 - Psikologi
Universitas Islam Negeri
JakartaPekerjaan Sosial
SMKN 28 Jakarta
Jakarta07.2014
SMP Cenderawasih 1
Jakarta07.2011
SDN 02 Cireundeu
Tangerang Selatan07.2008
Skills
Staff management
Operations management
Process improvement
Strategic planning
Schedule development
Customer service
Decision-making
Staff discipline
Team building
Attention to detail
Relationship building
Timeline
Supervisor Floor
The Langham Jakarta
07.2022 - Current
Pantja Restaurant & Bar Jakarta
Captain / Jr. Wine Butler
10.2019 - 06.2022
Hakkasan Jakarta
Server
11.2018 - 10.2019
Server Assistant
Up In Smoke
07.2017 - 11.2018
Server
All In Group (Fable Club & Mirror Bali)
06.2016 - 07.2017
Banquet Server
Hotel Indonesia Kempinski Jakarta
05.2015 - 06.2016
Daily Worker Banquet Server
The Ritz Carlton Pacific Place
05.2014 - 05.2015
S1 - Psikologi
Universitas Islam Negeri
Pekerjaan Sosial
SMKN 28 Jakarta
SMP Cenderawasih 1
SDN 02 Cireundeu