Fifin Desmiyanti
Jakarta
Summary
I am Fifin Desmiyanti. I am a trustworthy, reliable, and friendly individual with exceptional multi-tasking skills. I work efficiently both individually and within a team, using my own initiative. My passion for business process analyst and handling customers issues make me an ideal fit for this position. I am confident that I can contribute to the success of your team. I am excited about the opportunity to contribute my skills and experience to your organization.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Representative
Yogurberry
02.2023 - 06.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Identified opportunities for upselling or cross-selling products during interactions, increasing overall revenue generation.
Business Administration
Canbnb Pty Ltd
03.2023 - 06.2024
- Developing long term goals and strategies to achieve organization's mission
- Overseeing day-to-day operations to ensure the business runs smoothly
- Ensuring high level of customer satisfaction by overseeing customer support operations, addressing complaints, and implementing improvements based on customer feedback
Business Process Analyst Associate
Accenture
01.2021 - 12.2022
- Part of project teams on Multinational Company which responsible for :
- Analyzing data to support decision-making and identify trends or issue
- Supporting project management activities, such as developing project plans, tracking progress, and managing risks and issues
- Identifying issues and risks with both internal and external teams to propose continuous improvement for business development and growth
- Identifying areas for process improvement within the organization
Senior Tax Associate
PT Takari Kokoh Sejahtera (Member of Mitsubishi UFJ Lease & Finance Indonesia)
11.2019 - 08.2020
- Control all the Tax Daily Operation, including all kind of Tax Report and Preparation for Tax Audit
- Responsible for Tax Reconciliation between G/L and Tax Report completely in Monthly Basis
- Responsible for collection prepaid WHT art 23
- Monthly and yearly tax preparation
- Update tax regulation
- Maintain good relationship with tax authorities
- Assisting Tax Objection Process
Tax Officer
PT Acset Indonusa Tbk (Member Of ASTRA)
09.2017 - 10.2019
- Tax Reconciling all of account in monthly tax return worksheet
- Ensure all of prepaid tax template to hard copy and import the prepaid tax template to annual tax return (e-SPT)
- Ensure fixed assets depreciation calculation based on tax provisions, prepare it to template then import it to annual tax return (e-SPT)
- Preparing for VAT Calculation
- Fulfilling e-SPT based on monthly tax return worksheet and the attachment then create CSV to submit by e-Filing Create ID billing if monthly tax return shown underpayment
- Prepare VAT refund template and ensure it to related documents for fulfilling tax auditor requirements
- Prepare supporting documents for fulfilling tax auditor requirements in tax audit
- Preparing response letter of tax auditor findings (SPHP), Assisting Tax Objection & Tax Appeal Process
- Ensure and manage DGT Forms from foreign counter-party
- All transaction in Acset using SAP system
Education
Bachelor Of Economic - Finance Management
STIE Perbanas
03.2018 - 01.2020
Associate Tax Administration - undefined
Universitas Indonesia
Depok, West Java 08.2013 - 07.2016
Business Analytics and Visualisation - undefined
Royal Melbourne Institute of Technology University
01.2024 - 03.2024
Business Analytics with SQL and Python - undefined
Royal Melbourne Institute of Technology University
03.2024 - 05.2024
Skills
Tableau
R
Python
SQL
Data Analysis
SAP System
WHT art 21, 23, 4 (2), 26
VAT
Corporate Income Tax Return
Business Process Improvement
Business Process Management
Customer service excellence
[Product or service] support
Personal Information
- Age: 29
- Nationality: Indonesian
Timeline
Business Analytics with SQL and Python - undefined
Royal Melbourne Institute of Technology University
03.2024 - 05.2024
Business Analytics and Visualisation - undefined
Royal Melbourne Institute of Technology University
01.2024 - 03.2024
Business Administration
Canbnb Pty Ltd
03.2023 - 06.2024
Customer Representative
Yogurberry
02.2023 - 06.2024
Business Process Analyst Associate
Accenture
01.2021 - 12.2022
Senior Tax Associate
PT Takari Kokoh Sejahtera (Member of Mitsubishi UFJ Lease & Finance Indonesia)
11.2019 - 08.2020
Bachelor Of Economic - Finance Management
STIE Perbanas
03.2018 - 01.2020
Tax Officer
PT Acset Indonusa Tbk (Member Of ASTRA)
09.2017 - 10.2019
Associate Tax Administration - undefined
Universitas Indonesia
08.2013 - 07.2016
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