Fikri Apriliani
Business Development
Jl Raya Sukabumi No. 16 Harjasari Bogor Selatan
Summary
Innovative Business Development Associate experienced in converting sales leads and managing multiple accounts. Highly skilled in forecasting, project management and strategic planning with exceptional communication abilities. Thorough in monitoring trends and capitalizing on emerging opportunities.
Overview
9
9
years of professional experience
Work History
Business Development Associate
PT Shopee International Indonesia
Jakarta - Bogor
03.2021 - Current
- Work closely with merchant-partners, including approaching new merchants and maintaining strong relations with our top merchant-partners with a region outlet presence (Small Medium Business - SMB)
- Collaborate with business owners by helping them devise strategies to scale their businesses and boost their revenue by adopting our products (e.g. program/campaign planning)
- Analyze and utilize insights surrounding customer inquiries, preferences, and satisfaction to forge new opportunities for cooperation
Merchant Engagement
PT Gojek Indonesia
Bogor
03.2020 - 02.2021
- Engage with our key merchants and help resolve issues and inquiries
- Build strong, long-term relationships with our merchants
- Collect merchants’ feedback to improve customer experience
- Maintain and report renewal progress and upselling results on a regular basis and suggest improvements
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Respond promptly to customer inquiries and communicate with customers through various channels
- Identify customer needs and help customers use specific features
- Contribute to team effort by accomplishing related results as needed
Driver Support Unit
PT Gojek Indonesia
Bogor
09.2019 - 02.2020
- List, identify, and propose solutions to our driver partners' problems on the field and ensure their concerns are heard by following up with them
- Manage offline engagement (i.e. 'kopdar') as our way to inform, reach, and engage with driver partners
- Ensure all engagement programs are well executed and implemented
- Handle driver support unit according to agreed operating office hours
- Support implementation of Gojek's policies/programs by managing these changes
- Propose activities/programs to engage our driver partners
- Monitor personal metrics of engagement with driver partners, and propose solutions to increase the level of engagement
Store Manager
PT XL Axiata
Jakarta
01.2015 - 05.2019
- Monitoring Sales Revenue and Service Quality
- Managed 18 Customer Relations Representative , 7 Sales Agent and 1 Office boy
- Review Sales and service performances of CSR
- Make a daily, weekly and monthly report directly to head region
- Compile any data needed and send to related team
- Coordination with related team to solved cases
- Managed all store condition
Customer Service Representative
PT XL Axiata
Jakarta
03.2013 - 12.2014
- Serve customers by using queuing system
- Handle complaint and inquiry customers
- Solved customer problems
- Selling XL products according to customer needs
- Make a daily report at closing
Education
Bachelor of Economics - Business Management
Bina Nusantara Online Learning
Jakarta 05.2022 - Current
Skills
Account development
Timeline
Bachelor of Economics - Business Management
Bina Nusantara Online Learning
05.2022 - Current
Business Development Associate
PT Shopee International Indonesia
03.2021 - Current
Merchant Engagement
PT Gojek Indonesia
03.2020 - 02.2021
Driver Support Unit
PT Gojek Indonesia
09.2019 - 02.2020
Store Manager
PT XL Axiata
01.2015 - 05.2019
Customer Service Representative
PT XL Axiata
03.2013 - 12.2014
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