Fikri Wicaksono
Network Engineer
Jakarta
Summary
Experienced with network configuration. Utilizes advanced troubleshooting techniques to resolve complex network issues efficiently. Strong understanding of network protocols and infrastructure management, ensuring robust and secure network operations.
Overview
7
7
years of professional experience
1
1
Certification
2
2
Languages
Work History
Network Engineer
PT Multipolar Technology
10.2020 - Current
- Implemented SDWAN Project for Bank Tabungan Negara
- Performed SDWAN network maintenance for Bank Tabungan Negara.
- Handled troubleshooting related to Cisco SDWAN.
- Conducted preventive maintenance on SDWAN networks as well as router and switch internet devices for Bank Tabungan Negara.
- Managed SDWAN Fabric services, including controllers (vSmart, vBond, and vManage) and routers (ASR 1001X, ISR CIIIIX-8P).
- Managed security policies in SDWAN, including firewall configuration and URL filtering.
Customer Assistance Representative
PT Aplikanusa Lintasarta
01.2020 - 04.2020
- Maintained detailed records of customer interactions, enabling better follow-up and relationship management.
- Managed customer accounts, ensuring accurate billing details and prompt issue resolution.
- Collaborated with team members to improve overall customer experience and support quality.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
Helpdesk Support Engineer
PT Aplikanusa Lintasarta
06.2018 - 12.2019
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Diagnosed and troubleshot network issues.
- Monitored network performance to identify potential issues.
IT Support Engineer
PT Trengginas Daya Insani
02.2018 - 06.2018
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Installated Operating System Server like Windows Server & RedHat Server
FO Maintenance
PT Balitower Sentra
12.2017 - 02.2018
- Troubleshot Fiber Optic (FO) distribution cables.
- Conducted joining of Fiber Optic cables with 24, 48, and 96 cores.
Education
Bachelor Degree Information Technology - Information Technology
Mercubuana University
Jakarta, Indonesia 04.2001 -
Skills
Technical troubleshooting
Network configuration
Network troubleshooting
SDWAN
Network security
Routing & Switching
Certification
Cisco Certified Specialist - Data Center ACI Implementation
Timeline
Cisco Certified Specialist - Data Center ACI Implementation
07-2024
Network Engineer
PT Multipolar Technology
10.2020 - Current
Customer Assistance Representative
PT Aplikanusa Lintasarta
01.2020 - 04.2020
Helpdesk Support Engineer
PT Aplikanusa Lintasarta
06.2018 - 12.2019
IT Support Engineer
PT Trengginas Daya Insani
02.2018 - 06.2018
FO Maintenance
PT Balitower Sentra
12.2017 - 02.2018
Bachelor Degree Information Technology - Information Technology
Mercubuana University
04.2001 -
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