Summary
Overview
Work History
Education
Skills
Personal Information
Software
Certification
Timeline
Generic
Fina Novianti

Fina Novianti

Customer Service Representative
Depok

Summary

Accomplished graduate of English Education from Universitas Indraprasta PGRI Jakarta with a GPA of 3.19. Over 6 years of experience as a Customer Care agent at two different startups, providing effective problem-solving for customer issues through call and email channels. Honed skills in communication, problem-solving, and analytical thinking. Eager to further develop these abilities and explore new job opportunities for gaining fresh knowledge and experience.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Customer Care Advisor

Concentrix Indonesia
09.2019 - 05.2024
  • Responsible for communicating effectively to answer questions or issues via Email quickly, with a target of handling 150 customer inquiries per day.
  • Provided accurate and timely responses to inquiries.
  • Collaborated with teams to ensure customer satisfaction.

Customer Care Advisor

Gojek Indonesia
06.2017 - 08.2019
  • Responsible for providing solutions to user issues via Email in accordance with the problem and analyzing significant obstacles to reach a conclusion and solution.
  • Offered feedback for support system improvements.

Agent Call Center

Tokopedia
03.2017 - 04.2017
  • Responsible for providing solutions to issues faced by buyers and sellers quickly and accurately through effective communication.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Used communication skills to resolve transactional issues.

Education

Bachelor - English Education

Universitas Indraprasta PGRI Jakarta
06.2011 - 08.2015

Skills

    Proficient in Microsoft Word

    Proficient in Microsoft Excel

    Clear verbal communication

    PowerPoint presentation development

    Customer support experience

    Conflict resolution skills

    Customer satisfaction assessment

    Appointment scheduling

    Experience with CRM tools

    Conflict escalation handling

    Live chat support

Personal Information

  • Date of Birth: 11/21/92
  • Gender: Female
  • Nationality: Indonesian
  • Marital Status: Single
  • Place of Birth: Bandar Lampung

Software

Microsoft word

Microsoft Excel

Microsoft Power Point

CRM Tools

Ticketing system

Certification

As On Behalf SPV (Best KPI Agent)

Timeline

Customer Care Advisor

Concentrix Indonesia
09.2019 - 05.2024

Customer Care Advisor

Gojek Indonesia
06.2017 - 08.2019

Agent Call Center

Tokopedia
03.2017 - 04.2017

Bachelor - English Education

Universitas Indraprasta PGRI Jakarta
06.2011 - 08.2015

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Fina NoviantiCustomer Service Representative