Summary
Overview
Work History
Education
Skills
Software
Interests
learn
Timeline
Generic

Finka Moralita

Customer Service
Rain City

Summary

Driven by a passion for excellence in customer service and a knack for problem-solving, I excelled at Bank Syariah Indonesia by enhancing customer satisfaction and resolving complex issues efficiently. My experience as a Tax Volunteer Agent honed my data entry skills, showcasing my ability to multitask and achieve results in high-pressure environments.

Overview

5
5
years of professional experience

Work History

Customer Sevice Online

Bank Syariah Indonesia
03.2021 - 06.2024

I have the task of serving customers online in a friendly and good manner related to the problems experienced by these customers such as transaction failures, mobile banking that cannot be used so that it is necessary to make a complaint and escalate it to the relevant department. besides that, it provides information about the products they have.

Tax Volunteer Agent

Dirjen Pajak Kanwil III
01.2020 - 02.2020

assist taxpayers, both corporate and individual, in filling out the annual PPH 21 tax return.

Intership Program

RSUD KOTA BOGOR
06.2019 - 08.2019

tasked with assisting rsud employees in the procurement of goods, namely recording all the needs of what hospital goods are currently needed for funding. besides that, it helps in recording recitations for all employees.

Education

Bachelor of Accountancy - Acoounting

Sahid Universty of Jakarta
South Jakarta
04.2001 -

Associate Degree - Acoounting

Gunadarma Universty
Depok
04.2001 -

Skills

    Customer Service

    Microsoft Office

    Problem-Solving

    Multitasking

    Data Entry

    Typing Speed

    Call Center Operations

Software

Good

Interests

I have an interest in learning anything that can develop my career

learn

I am very happy to learn new knowledge, both theoretical and practical, which can add to my knowledge.

Timeline

Customer Sevice Online

Bank Syariah Indonesia
03.2021 - 06.2024

Tax Volunteer Agent

Dirjen Pajak Kanwil III
01.2020 - 02.2020

Intership Program

RSUD KOTA BOGOR
06.2019 - 08.2019

Bachelor of Accountancy - Acoounting

Sahid Universty of Jakarta
04.2001 -

Associate Degree - Acoounting

Gunadarma Universty
04.2001 -
Finka Moralita Customer Service