Firdaus Chaniago
Credit Card Specialist
Tangerang ,Banten
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Credit Card Team Leader
PT Harda Esa Raksa
Tangerang Selatan , Banten
06.2020 - Current
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
Credit Marketing Officer
PT Summit Oto Finance
Tangerang , Banten
01.2019 - 05.2020
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Coached management team on effective communication tactics with staff and customers regarding organization changes.
Credit Card Collection Agent
PT Bank CIMB NIAGA
Tangerang Selatan , Banten
12.2016 - 01.2018
- Fielded Number incoming customer calls to deliver high-quality solutions.
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Developed and maintained tracking process for plastics and cardholder agreements to support business objectives and projected credit card volumes.
- Generated reporting to aid leadership with information to determine future credit card goals.
Education
Diploma - Banking And Finance Sharia
08.2012 - 10.2015
Skills
Technical Support
Sales expertise
Knowledgeable in [System]
Staff education and training
Negotuation
Timeline
Credit Card Team Leader - PT Harda Esa Raksa
06.2020 - Current
Credit Marketing Officer - PT Summit Oto Finance
01.2019 - 05.2020
Credit Card Collection Agent - PT Bank CIMB NIAGA
12.2016 - 01.2018
Trisakti University - Diploma , Banking And Finance Sharia
08.2012 - 10.2015