Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Firdha Amalia Nurdiwanti

Firdha Amalia Nurdiwanti

Customer Service Supervisor (Back Office Section)
Jakarta,Jakarta selatan

Summary

Enthusiastic Personalia eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Recruiting training in management skill. Motivated to learn, grow and excel in every job that I had. Systematic about entering precise information to support Data Entry operations. Enthusiastic customer service eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of problem solving and training in microsoft office. Additional strengths include staff communication and digital data input. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Data Entry

Ancora Foundation
08.2017 - 02.2018
  • Entered numerical data into databases with speed and accuracy using 10-key pad
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
  • Scanned files, eliminating outdated records
  • Outlined appropriate processes and procedures to fulfill and complete inquiries
  • Entered client information into databases quickly and with minimal errors
  • Added documents to file records and created new records to support filing needs
  • Sent completed entries to Executive Manager and CEO for evaluation and final approval
  • Verified accuracy and validity of data entered in databases
  • Scanned documents and saved in database to keep records of essential organizational information
  • Entering 700 scholarship candidates name everyday

Personalia

Gluta Indo Sukses
09.2018 - 03.2019
  • Managed team of 7 employees, overseeing hiring, training, and professional growth of employees
  • Scheduled and conducted 5 interviews each week
  • Verified applicant references and employment details
  • Maintained filing system of current, prospective and future positions
  • Facilitated all new employee orientations to foster positive team attitude
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration
  • Oversaw and managed on-boarding processes

Back Office Supervisor

KSO Sucofindo Surveyor Indonesia
01.2022 - Current
  • Coordinated with external service providers as needed, ensuring smooth completion of outsourced back office tasks.
  • Leveraged technology solutions to optimize back-office operations while maintaining data security standards at all times.
  • Maintained a high level of data accuracy by regularly reviewing reports generated by the team.
  • Improved overall workflow efficiency by implementing new back office processes and procedures.
  • Optimized resource allocation by tracking employee schedules, workload, and availability.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Fostered a positive work environment that encouraged collaboration and teamwork among employees.
  • Increased first call resolution rates, reducing the need for follow-up calls and improving customer satisfaction.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.

Education

Master of Literature Studies - Literature Studies

Universitas Indonesia

Bachelor of Humanities - Japanese Studies

Universitas Indonesia
08.2012 - 05.2016

Skills

Operating Microsoft Word

Languages

English
Intermediate
B1
Japanese
Elementary
A2
Korean
Elementary
A2
Turkish
Beginner
A1
Portuguese
Beginner
A1
Arabic
Beginner
A1

Timeline

Back Office Supervisor

KSO Sucofindo Surveyor Indonesia
01.2022 - Current

Personalia

Gluta Indo Sukses
09.2018 - 03.2019

Data Entry

Ancora Foundation
08.2017 - 02.2018

Bachelor of Humanities - Japanese Studies

Universitas Indonesia
08.2012 - 05.2016

Master of Literature Studies - Literature Studies

Universitas Indonesia
Firdha Amalia NurdiwantiCustomer Service Supervisor (Back Office Section)