Firghana Alya MDS, MPlan
Banda Aceh
Summary
A customer-focused individual who has a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
20
20
years of professional experience
Work History
International Peer Leader
University of Tasmania
11.2023 - 02.2025
- Assist new international students for their smooth settle-down.
- Provide information about students’ life in Hobart.
- Conduct campus and city tours.
- Provide support on personal issues.
- Develop strategic planning for events to engage new international students.
Internship
Tasmanian Greens
10.2024 - 11.2024
- Provide Strategic Planning about Tasmanian Transport System
- Conduct research on Bus Rapid Transport System in Indonesia
- Provide academic research for the Greens on Tasmanian Transport System
Manager
Taman Hukama’ Kindergarten
Banda Aceh
07.2019 - 09.2022
- Organize the planning and manage the preparation for launching of the Value and Civilization Based Kindergarten TAMAN HUKAMA’ Banda Aceh.
- Provide support to its Board of Directors in curriculum development and translate children’s books from English to Indonesian or vice versa.
- Assist in purchasing of educational tools and school equipment.
- Perform research on Taman Hukama’s specific needs.
Freelance Researcher
Freelance Researcher
Banda Aceh
10.2015 - 09.2022
- Undertake research projects on education, social and environmental concerns, and Halal Economy & Development.
- Translate commissioned texts from Indonesian to English or vice versa.
Administrative Assistant (Part-time)
Peace Education Program
Banda Aceh
04.2010 - 12.2011
- Provide support to the Director in data collection and entry, specifically data related to the implementation of Peace Education Manuals in High Schools and Dayahs (Islamic Boarding Schools) across Aceh.
- Organize teacher trainings and Manual implementation.
Program Assistant (Part-time)
An-Nur Foundation
Banda Aceh
03.2008 - 12.2011
- Provide support to Foundation Directors in the management of programs on micro-economic free interest loans for women, and on scholarships for young children of rural Aceh.
- Design and implement the micro-economic loans and scholarship schemes.
- Organize and train women loan recipients in capacity building and opportunity-creation for home industry.
Human Resource Officer
Reconstruction and Reconciliation Body (BRR) NAD-NIAS
Banda Aceh
10.2006 - 01.2008
- Organize recruitment section, including filing staff information, data-input, interview of candidates, and offering salaries and benefits.
- Develop connections with HR Headquarters regarding personnel requisition for project purposes and other HR duties, as well as staff attendance preparation, medical reimbursement, and report leaves.
Administrative Assistant
International Labour Organization (ILO)
Banda Aceh
07.2006 - 10.2006
- Provide support to procurement officer with tasks of filing procuring documents, receiving and processing purchasing orders, and making contracts for vehicle rentals.
- Manage incoming and outgoing calls as well as fax, along with arranging accommodations for travelling staff, and assisting visitors to the right divisions.
Administrative Assistant
United Nations International Children’s Emergency Fund (UNICEF)
Medan
01.2006 - 02.2006
- Provide support to procurement officer in filing and managing purchasing orders, as well as collecting and entering data from various companies for procurement purposes.
- Manage incoming and outgoing calls.
Human Resource Officer
Care International Indonesia (Emergency Response)
Banda Aceh
02.2005 - 09.2005
- Supervise overall recruitment process including job advertisements, review of applications, conducting interviews, and deciding salary scale, and organize staff information.
- Distribute, collect and check monthly timesheets.
- Prepare, complete and file contracts and hiring packages, track benefits accumulations and adjust monthly summary.
- Prepare staff attendance, medical reimbursement, and report leaves.
- Develop connections with HR Manager in overall HR duties.
Education
Master of Planning -
University of Tasmania
Australia12.2024
Master of Development Studies -
University of Malaya
Kuala Lumpur, Malaysia07.2016
Skills
- Effective communication
- Strategic planning
- Diversity awareness
- Problem-solving abilities
- Teamwork
- Time management
Accomplishments
- Helped create, develop, and implement a new learning curriculum for trilingual kindergarten (2022).
- Translated children’s books from English to Indonesian (2021).
References
- Helen Burnet MP, Tasmanian Greens, Member of Parliament for Clark, helen.burnet@parliament.tas.gov.au
- Kate Booth, Ph.D, University of Tasmania, Associate Professor of Human Geography, kate.booth@utas.edu.au, https://collapsestudies.wordpress.com/
- Professor Dr. Asna Husin, Ar-Raniry State Islamic University, Founder and Former Board Member, Taman Hukama’, asnahusin@gmail.com
- DR. Lee Hwok-Aun, University of Malaya, Senior Fellow ISEAS – Yusof Ishak Institute, lee_hwok_aun@iseas.edu.sg
Volunteer Experience
- Volunteer as Female Ambassador, Tasmania University Union Muslim Society (TUUMS), Hobart, Tasmania, Australia, 01/01/24, 12/01/24
- Volunteer as Secretary, Planning Society, University of Tasmania, Hobart, Tasmania, Australia, 06/01/23, 12/01/24
- Volunteer as retail representative, Australian Red Cross Shop, Hobart, Tasmania, Australia, 12/01/23, 12/01/23
- Volunteer as teacher, Hobart Mosque, Hobart, Tasmania, Australia, 06/01/23, 06/01/23
- Member, Tasmanian University Student Association (TUSA) for Sustainability Working Group, 01/01/23, 10/01/23
- Volunteer as Secretary, Tasmania University Union Muslim Society (TUUMS), Hobart, Tasmania, Australia, 12/01/22, 11/01/22
- Volunteer as Supervisor, 7th IAS Conference on HIV Pathogenesis, Treatment and Prevention, Kuala Lumpur, Federal Territory, Malaysia, 07/01/13, 07/01/13
- Volunteer as Advisor, AMAN 20th Anniversary Assembly, Pattani, Pattani, Thailand, 01/01/11, 01/01/11
- Volunteer as Administrative Staff, Peace Education Ulama Workshop, Medan, North Sumatra, Indonesia, 04/01/10, 04/01/10
Published Writings
- Melihat Industri Halal Malaysia, Serambi Indonesia, 05/01/16
- Tarian Aceh Yang Menghipnotis, Serambi Indonesia, 04/01/13
- Nowruz Ala Malaysia, Serambi Indonesia, 03/01/12
Timeline
Internship
Tasmanian Greens
10.2024 - 11.2024
International Peer Leader
University of Tasmania
11.2023 - 02.2025
Manager
Taman Hukama’ Kindergarten
07.2019 - 09.2022
Freelance Researcher
Freelance Researcher
10.2015 - 09.2022
Administrative Assistant (Part-time)
Peace Education Program
04.2010 - 12.2011
Program Assistant (Part-time)
An-Nur Foundation
03.2008 - 12.2011
Human Resource Officer
Reconstruction and Reconciliation Body (BRR) NAD-NIAS
10.2006 - 01.2008
Administrative Assistant
International Labour Organization (ILO)
07.2006 - 10.2006
Administrative Assistant
United Nations International Children’s Emergency Fund (UNICEF)
01.2006 - 02.2006
Human Resource Officer
Care International Indonesia (Emergency Response)
02.2005 - 09.2005
Master of Planning -
University of Tasmania
Master of Development Studies -
University of Malaya
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