Fitri Lestari
South Jakarta
Summary
Customer Operation Specialist with strong track record in optimizing processes and driving efficiency. Currently contributing to GovTech’s mission with the Ministry Education, Culture, Research, and Technology to developing innovative technology product to improve education-system. Capable of managing large team with various project management for customer support and seller growth. Previously served in various position of customer support more than 8 years with team management skills, leadership, and process optimization to achieve target both in cust satisfaction and sales. Proven ability to collaborate with teams and adapt to changing needs, ensuring reliable and consistent performance.
Overview
4
4
years of professional experience
Work History
Cust Operation Specialist
Govtech Edu
03.2023 - Current
- Company Overview: Ministry of Education, Culture, Research, and Technology
- Assisting the Ministry of Education, Culture, Research, and Technology in the development of the Educational Digital Platform in the Cust
- Operation of Rapor Pendidikan program
- Analyzing data using statistical techniques to identify trends and provide support team to exceed performance targets
- Ensure quality assurance, conduct data research and explore product to make recommendations that impact strategic bussiness direction
- Proven to gain trust of relevant stakeholders of Rapor Pendidikan program and increasing user interest by 550% of 2023 target, both from educational units and local goverments
- Ministry of Education, Culture, Research, and Technology
Assistant Contact Center Manager
Teleperformance
06.2022 - 02.2023
- Company Overview: Lazada Campaign
- Managing 4 teams with more than 60 members from seller acquisition, onboarding, sales growth to achieve target
- Responsible for leading and directing sales team, setting target, and analyzing sales data report
- Provide strategies for each team and able to achieve sales growth and revenue 150% target within 2 years
- Lazada Campaign
Team Leader
Teleperformance
10.2020 - 05.2022
- Company Overview: Lazada Campaign
- Responsible to lead seller acquisition and onboarding with 13 team member
- Create and implement strategies as well as provide support and monitor the team in achieving goals
- Proven to acieve target 200 new sellers per month with more than 60% success selling within 3 months onboarding process
- Lazada Campaign
Education
S1 - Chemistry Education
Yogyakarta State University
Yogyakarta08-2016
Skills
- Operations coordination
- Microsoft Office
- Team Leadership
- CRM Tools Zendesk
- Project Management
- Communication
- Business Analysis
- Strategic Planning
- Problem-solving abilities
- Customer Relationship Management
- Report preparation
- Sales Strategies
Personal Information
- Date of Birth: 03/03/94
- Gender: Female
Timeline
Cust Operation Specialist
Govtech Edu
03.2023 - Current
Assistant Contact Center Manager
Teleperformance
06.2022 - 02.2023
Team Leader
Teleperformance
10.2020 - 05.2022
S1 - Chemistry Education
Yogyakarta State University
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