Microsoft Office
Fitria Dewi
SECRETARY & PERSONAL ASSISTANT
Bogor
Summary
During my career, I have gained valuable experience in various industries such as government, banking, hospitality, telecommunication, and retail. Delivering customer service and administrative excellence, including clerical support and public interaction. I adapt quickly to challenges and have great problem-solving skills. I have expertise in secretarial work, becoming an identity that is inherent by prioritizing discipline and a very high level of accuracy.
Overview
5
5
years of professional experience
2
2
Languages
Work History
SECRETARY
Star Energy Geothermal Salak Ltd.
5 2022 - 5 2024
- Assisted management and supported general administration for the entire team, including new personnel, by arranging training, PPE, access cards, and other necessities.
- Compiled and generated accurate project reports, including project progress and safety reports.
- Managed project documentation and ensured that all project files are up-to-date and accessible.
- Arranged meetings, training, assessments, event venues, and facilities.
- Coordinated with cross-functional teams to ensure smooth project execution, obtaining necessary items, permits, approvals, and other project-related documents.
- Organized equipment travels for any demand, maintenance, or repairs, such as equipment calibrations.
- Facilitated communication between project team members, site personnel, upper management, clients, and other stakeholders.
- Assisted all staff in other activities.
- Managing various key functions, including managing reports, data, and other documents related to the company's business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars, and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Served as the first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Aided executive in personal tasks, such as scheduling appointments or running errands, when needed.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
PERSONAL ASSISTANT / SECRETARY
Epicultura Group
12.2021 - 05.2022
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Accomplished project deadlines by assisting with task completion whenever required.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
- Increased efficiency with organization of travel itineraries, ensuring seamless business trips.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
PERSONAL ASSISTANT & SECRETARY
PT. Multi Kontrol Nusantara
03.2017 - 03.2020
- Assisted CEO on daily matters, which may include personal/private needs.
- Updated and reminded the Director of his schedules and meetings.
- Taking care of secretarial and administrative tasks, starting from incoming/outgoing communications, document preparation, schedule arrangement, and filing up to related office administration.
- Taking care of personal and family affairs, payment of salary, housemaids, security, drivers, payment of electricity, etc.
- Search, recommending, and booked hotels, tickets, and activities for business and leisure, or family trip.
- Make a cash advance on a business trip.
- Prepare and monitor office needs and facilities.
- Make a daily task planning, to-do list.
- Ensure that the protocol for executives runs neatly.
- Prepared agendas/event rundown.
- Prepared labor drivers, housemaids, and nannies and provide results of employee performance reviews to superior
- Control of petty cash for the company's routine household needs every month, by reporting in excel data for each expenditure which must be balanced with the amount of funds in the budget each month.
CUSTOMER SERVICES OFFICER
PT. Bank Central Asia
01.2014 - 01.2017
- Provided services to customers related to opening savings accounts, checking accounts, opening deposits, and other customer protection.
- Provide information as clear as possible regarding various products and services that customers or prospective customers want to know about and are interested in.
- Received, serving, and overcoming problems submitted by clients related to client dissatisfaction with the services provided by the client.
- Administer Bank Indonesia blacklist, customer rehabilitation lists, and customer files.
- Make administrative requests for receipts and returns of checkbooks, Giro slips, and power of attorney.
- Provided information about customer balances and movements.
- Administering checkbooks, demand deposits, and savings books.
- Introduce and offer existing and new products and services according to the wishes and needs of customers.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
Education
Bachelor Degree - Information systems
Gunadarma University
Depok 01.2015 - 01.2017
Senior High School - Office Administration
Taruna Andigha
Bogor 01.2006 - 01.2009
Diploma 3 - Manajemen Informatika
Gunadarma Uninersity
Depok, Indonesia 04.2001 -
Skills
Correspondence
Certificatestraining
- LIA English Course, 2006
- Building Web Using Dreamweaver, Gunadarma University, 2010
- Building Mobile Commerce Solution, Gunadarma University, 2011
Software
Google Meeting
Teams
Canva
Capcut
Adobe Flash
Timeline
PERSONAL ASSISTANT / SECRETARY
Epicultura Group
12.2021 - 05.2022
PERSONAL ASSISTANT & SECRETARY
PT. Multi Kontrol Nusantara
03.2017 - 03.2020
Bachelor Degree - Information systems
Gunadarma University
01.2015 - 01.2017
CUSTOMER SERVICES OFFICER
PT. Bank Central Asia
01.2014 - 01.2017
Senior High School - Office Administration
Taruna Andigha
01.2006 - 01.2009
Diploma 3 - Manajemen Informatika
Gunadarma Uninersity
04.2001 -
SECRETARY
Star Energy Geothermal Salak Ltd.
5 2022 - 5 2024
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