Fitriana Sekar Indriani

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction
• Mastered a wide range of BCA products, including services, consumer loans, and productive loans, to deliver the most effective business solutions for customers
• Managed CSO archive storage for 100-150 transactions daily.
• Complied with Anti-Money Laundering (APU PPT) guidelines, performed Know Your Customer (KYC) procedures for every client, and monitored filtered data in the system
• Acted as Operator for data input of Merchant BCA applications (QRIS & EDC)
• Awarded Best Achievement Frontliner 2024 (Based on Amount) by KKB BCA.

Serve as a Customer Service Representative (CSR) at Plasa Telkom Solo, with several achievements including:

• Ranked 2nd, The Best Role Play COC in Central Java (December 2020)
• Best Participant in 'Complaint Handling Training CSR Plasa Telkom' training (June 2021)
• Participants in the 'New COC For Customer Experience' training (June 2021)
• The Best CSR MEA - CC Q2 2021 (April-June 2021 Period)

Assigned as a Customer Service Representative (CSR) at Plasa Telkom Solo, responsible for the following tasks:

• Worked with the Customer Care team to provide good information service on what was needed by Telkom customers and the public through existing product knowledge
• Experienced in handle complaints submitted by Telkom customers and the public visitor in Plasa Telkom
• Did digital data input for Telkom customer service-related processes

As a data input recipient of the Civil Servant Insurance and the Savings Fund

• Write a duty and administration letter for employees
• Made recapitulation of officer absences
• Archived the documents and data of the company's employees