Fletcher Christian
Garden city
Summary
Results-driven Senior Network & Security Engineer with CISSP, PCNSA, MCSE, and A+ certifications, offering extensive expertise in systems and desktop administration. Demonstrates proficiency in configuring, installing, and maintaining advanced security solutions, including Palo Alto NGFW, Prisma Access, and Prisma SD-WAN, with strong skills in routing and switching. Skilled in implementing web filtering, SSL forward proxy, and inbound decryption measures, with significant experience troubleshooting complex issues. A collaborative professional passionate about network security and technology, committed to enhancing organizational resilience through innovative solutions.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Sr Network & Security Engineer, Palo Alto SME
Radian
Garden City, ID
06.2018 - Current
- Assisted in maintaining security protocols for information systems. Supported teams in identifying vulnerabilities in systems. Helped implement security measures to safeguard data.
- Palo Alto Networks - NGFW, Prisma Access, and Prisma SD-WAN
- Administered comprehensive management and configuration of Palo Alto systems, ensuring robust cybersecurity measures.
- Oversaw deployment of Palo Alto web filtering and SSL decryption technologies to strengthen network security. Managed SSL forward proxy configurations to optimize web filtering and protect sensitive information. Championed SSL inbound decryption initiatives to ensure secure data transmission across platforms.
- Facilitated secure remote access by implementing Palo Alto GlobalProtect VPN configurations. Achieved enhanced network connectivity through efficient Prisma service connections. Improved overall network security and performance via strategic VPN management.
- Assisted in designing and implementing network solutions to meet organizational needs. Supported maintenance and management of network systems to ensure operational efficiency.
- Advised on optimal hardware selections to enhance operational efficiency and meet organizational needs.
- Oversaw operations of multiple data centers providing production and disaster recovery services nationwide.
- Executed management and configuration tasks for Cisco ACI, Nexus, Catalyst, ASR, and ISR hardware to enhance network performance.
- BGP, OSPF, EIGRP routing protocols
- Fiber, Ethernet, Optical Wave, MPLS, E-Line, MOE, L2L VPN, RAS VPN
- Led cross-functional collaboration in the planning and deployment of Palo Alto products and services to meet organizational needs.
Sr Network & Security Engineer
Clayton Holdings LLC (acquired by Radian)
Salt Lake City, UT
09.2016 - 06.2018
- Served as one of two senior engineers on the datacomm team, driving technical excellence.
- Managed enterprise network operations across 12 locations nationwide.
- Assisted with operations across multiple data centers providing production and disaster recovery services nationwide.
- Developed and maintained network architecture, enhancing system efficiency and user accessibility.
- Advised on optimal hardware selections to enhance operational efficiency and meet organizational needs.
- Supported information systems security implementing security measures to enhance system integrity.
- Administered and optimized configurations of Palo Alto and Cisco ASA/Firepower security appliances, ensuring robust protection against cyber threats.
- Facilitated comprehensive planning and deployment of Cisco ACI, ensuring alignment with organizational technology goals.
- Administered comprehensive management and configuration of Cisco ACI, Nexus, Catalyst, ASR, and ISR hardware trains to ensure optimal operational efficiency.
- Resolved complex routing issues, resulting in improved network reliability using BGP, OSPF, and EIGRP.
- Supported fiber Ethernet optical wave MPLS E-Line connectivity for seamless data transmission. Managed L2L VPN configurations to enhance network connectivity. Managed RAS VPN implementation to maintain secure remote access.
- Delivered 10g, 25g, and 40g services on Nexus and ACI platforms, enhancing operational efficiency.
- Achieved enhanced network security through effective deployment of Websense, Palo Alto, and Zscaler web filtering solutions. Maximized secure web access via strategic SSL proxy implementation. Elevated team efficiency by providing comprehensive training on web filtering technologies.
- Supported user connectivity by managing Cisco AnyConnect and Juniper Pulse SSL VPN solutions. Assisted in troubleshooting connection issues related to Cisco AnyConnect and Juniper Pulse SSL VPN.
Sr. Systems Engineer
Red Bell Real Estate (acquired by Radian)
Salt Lake City, UT
01.2006 - 09.2016
- Oversaw all aspects of network management, including design, implementation, and ongoing maintenance to support organizational infrastructure needs.
- Facilitated cost savings exceeding $500,000 on new hardware, software, and telecom services throughout employment tenure.
- Executed configuration and management of Cisco Catalyst switches and ASR/ISR routers to enhance network performance.
- Executed configuration and management of Cisco ASAs to enhance network reliability through stateful failover redundancy.
- Achieved enhanced network performance through effective management of BGP and OSPF configurations. Delivered reliable network diagnostics with proactive ICMP monitoring. Established robust WAN and MAN infrastructures resulting in improved data transmission efficiency.
- Oversaw management and configuration of Foundry Networks ServerIron GT C-Series IP load balancers.
- Executed strategic design and implementation of Microsoft Active Directory infrastructure to enhance organizational efficiency.
- Provided comprehensive hardware and networking support to enhance operational efficiency across three Salt Lake City, UT offices and a Denver, CO colocation/disaster recovery site.
- Engineered and executed a robust network solution to enhance redundancy, speed, and scalability for operational efficiency.
- Oversaw management of over 50 physical servers to ensure optimal performance and reliability.
- Facilitated efficient management of 150+ virtual servers in VMware Infrastructure 6, leveraging 5 Dell R930 hosts in 2 ESX farms supported by Compellent SAN backend.
- Oversaw management of a robust network infrastructure, incorporating redundant diverse path fiber OC3 core and multi-home internet connections utilizing BGP.
- Supported Mitel VoIP phone system operations on the 3300 platform. Assisted users with troubleshooting and resolving VoIP issues. Maintained functionality of the 3300 platform for optimal communication.
- Oversaw management of over 150 laptops designated for contractor use both onsite and offsite.
- Executed backup administration utilizing Symantec/Veritas Backup Exec software.
- Configured, monitored, and optimized workstations and servers to support organizational technology needs.
- Executed sub-netting and troubleshooting of TCP/IP connectivity issues.
- Oversaw inventory management for all IT software and hardware assets.
- Executed server performance optimization utilizing Microsoft and third-party tools.
- Delivered comprehensive user support for software and hardware issues.
- Executed system imaging operations with Symantec Ghost Enterprise Suite to enhance deployment efficiency.
- Assisted in managing software installations for Symantec Antivirus Enterprise Suite. Supported users with troubleshooting and resolving antivirus-related issues. Facilitated training sessions on effective usage of antivirus software.
- Analyzed organizational needs and proposed tailored hardware and software purchases to support business objectives.
IT Manager
Computer Associates Service Center, Inc.
01.2003 - 01.2005
- Started with an insecure Peer to Peer network and poor file sharing, streamlined into a much more secure Windows 2003 Active Directory Domain Structure
- Implemented 1 root and 1 branch domain with 3 Domain Controllers and one Stand Alone IIS Server
- Organized and secured file sharing and storage, centralized print service
- Implemented Cisco Catalyst Switching, PIX 515e Firewall with DMZ and IPSEC VPN Solution, and 2 Wireless B/G Access Points using WPA-PSK for security
- Designed network & power solution for 127,000 sq. ft. warehouse with office space
- Monitor, maintain, and troubleshoot connectivity across internal and remote networks
- SQL Server administration and maintenance
- Manage and maintain IIS Server
- Provide all user support, both software and hardware issues (approx. 20 workstations and 7 laptops)
- Telecomm physical install/set up and layout for warehouse and offices
Microsoft MSN Technical Trainer
TelePerformance USA
01.2002 - 01.2003
- Trained Level 1 telephone tech support for Microsoft MSN
- Trained Level 3 telephone tech support for Microsoft MSN
- Trained Customer care for Microsoft MSN and Juniper Banks
- Provided telephone tech support to MSN customers for both dial up and DSL Support, on Tier 1 and Tier 3 Support
Systems Engineer
IT Career Academy
01.2001 - 01.2001
- Implemented Windows NT 4/2000 domain network
- Implemented Cisco 1700 Router and Novel Contivity Switch VPN solution
- Implemented public IIS server, and private (internal) Exchange 5 server
- Back-up Administration via Symantec/Veritas Back-up Exec
- Implemented secure file sharing and centralized print service
- Provide all user support for both software and hardware issues (approx. 200 workstations)
Help Desk Tech
Communications & Commerce
01.2000 - 01.2001
- Provided general telephone support to a midsized Enterprise network with several WAN locations across 3 states and over 10,000 users
- Help Desk software use, Creating, following, managing and closing trouble tickets.
- Providing proper escalations according to company procedures and policies
- Maintained working relationships with Desktop Engineers, Systems Engineers, and Network Engineers assigning trouble tickets and maintaining communications until each ticket was closed.
Education
GED -
Salt Lake Community College
Salt Lake City, UTSkills
- Palo Alto Networks NGFW, Prisma Access, Prisma SD-WAN
- Network hardware expertise
- Network security design
- Secure network architecture
- Vulnerability assessment
- Network troubleshooting
- Firewall installation
- Data loss prevention
- Firewall management
- Disaster recovery planning
- IP addressing and subnetting
- Virtual private networks
Certification
- ISC2 CISSP #614162
- Palo Alto Networks PCNSA
- Microsoft MCSE #2083653
- CompTIA A+ #COMP10335867
Timeline
Sr Network & Security Engineer, Palo Alto SME
Radian
06.2018 - Current
Sr Network & Security Engineer
Clayton Holdings LLC (acquired by Radian)
09.2016 - 06.2018
Sr. Systems Engineer
Red Bell Real Estate (acquired by Radian)
01.2006 - 09.2016
IT Manager
Computer Associates Service Center, Inc.
01.2003 - 01.2005
Microsoft MSN Technical Trainer
TelePerformance USA
01.2002 - 01.2003
Systems Engineer
IT Career Academy
01.2001 - 01.2001
Help Desk Tech
Communications & Commerce
01.2000 - 01.2001
GED -
Salt Lake Community College