Frank Giomi-Brown
Emmett
Summary
Dedicated barista shift supervisor with expertise in customer service, cleanliness maintenance, and new hire training. Proven ability to enhance guest experiences while ensuring operational efficiency.
Overview
3
3
years of professional experience
Work History
Barista Shift Supervisor
Dutch Bros
07.2024 - Current
- Supervised daily operations to ensure efficient workflow and high-quality beverage preparation.
- Trained new baristas on customer service protocols and beverage crafting techniques.
- Managed cash handling processes, ensuring accuracy during transactions and balancing registers.
- Assisted in inventory management by tracking supplies and placing orders for necessary items.
Busser
Apple Valley Residence
08.2023 - 08.2024
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers in delivering food and beverages efficiently during peak hours.
- Collaborated with kitchen staff to ensure timely replenishment of tableware and supplies.
- Supported training of new team members on proper bussing techniques and standards.
Education
Bachelor of Science - Biology
Boise State University
Boise, ID05.2030
High School Diploma -
North Star Charter
Eagle, ID05.2026
Skills
- Cleanliness maintenance
- New Hire training
- Drink preparation speed
- Customer Service
- De-escalation
- Special needs service and care
- Elderly care
- Leadership
Timeline
Barista Shift Supervisor
Dutch Bros
07.2024 - Current
Busser
Apple Valley Residence
08.2023 - 08.2024
Bachelor of Science - Biology
Boise State University
High School Diploma -
North Star Charter